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Restriction Module Mess Up Price in OTA | All other have problem
25/09/2024
Channel Manager
This problem happen with all the OTAs not only Trip.
Travelanium Stop Syncing when perform Bulk Update.
05/02/2024
RMS
After the restriction was updated, the Travelanium on selected dates are not in sync.
05/02/2024
RMS
After the restriction was updated, the Travelanium on selected dates are not in sync.
Hotel Sales Report VS Analytic Daily Report
29/09/2023
Report
Daily Report TCT 1-31 Aug on 30 Aug.png
Hotel Sales Report 1-31 Aug TCT.png
Hotel Sales Report 30 Aug TCT.png
The figures in yellow highlighted from these 2 reports (Hotel Sales Report on 31st August (Month End) and the 31 August Analytic Daily Report on 30th August) were not showing the relevant results at the end of the month.
However, When we check hotel sales report now. (after 1 Sept)
it will show as below.
Stop Sale Limited by Channel
16/11/2021
Channel Manager
STAAH Instant - Stop Sell Limit - Managing Last Room Availability
More details in Payment Reports
30/10/2021
Report
payment report.jpg
Many of our customers requested these info to be featured in Payment Report;
In House Guests List
30/10/2021
Report
There have been requests regarding the In House Guest Lists which has not been featured yet.
Can you create a report for in house guest list like existing Arrival Report or Departure report? Please also feature rate plan (CP or EP) for this report.
Analytic Report “Hotel Performance” are not showing Correctly
29/10/2021
Analytic
We found that the occupancy of THA City Loft Hotel shown incorrectly in the Hotel Performance report.
We also found that there is someone change the inventory which cause this report to think that we have high occupancy. However, This hotel is using PMS so we think it should pull the occupancy from PMS module not from RMS.
Ability to accumulate multiple transactions to be marked paid
29/10/2021
PMS
1635564183823.jpg
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For “marking paid” in City Ledger, one of our customer requested to have a tick box to accumulate multiple transaction because for OTA like Agoda, we need to accumulate 10-100 booking each month when the bank transfer or credit card amount were transferred to hotel.
Stop Sale UI of Channel Manager
28/10/2021
Channel Manager
Stop Sale UI.png
Improve UI for Stop Sell.
Problem
Rate check for BE
26/09/2021
Booking Engine
Ability to turn on rate check floating side bar to compare our BE rate with OTAs.
Since we already have rate shopper module , we should be easier to have this feature on BE.
Below is the screenshot from cloudbeds
Stay Report
07/02/2024
Report
Stay Report
We have discuss about how we want to see a list of Guests in the morning together with their Meal Plan. You said we can develop from some existing report. If I remember correctly, we discussed that we could add "Filter by Status" in ROOM STATUS REPORT below.
Add More Informative Details into Live Booking and Booking confirmation email
18/08/2023
RMS
59937781-584C-437B-9DFA-72A3D7D6FC70.jpeg
69E9E3C4-640C-4DA9-80A0-CD3DAA4E6AFA.jpeg
image.png
The RMS (Revenue Management System) is our flagship product, and it's important to equip our customers with easily accessible information. This not only allows them to comprehend the system's capabilities but also facilitates ease in system analysis. Empowering them with knowledge will enable users to refine their system settings for improved performance.
I would like to add 3 columns in live booking Menu.
1. ADR: At the moment, I have to use calculator to calculate ADR which should be provided easier by system in Live Booking Menu as well as Confirmation Email.
2. Occupancy at the sale/booking happened.
So we know how our RMS working, if the price we get is good enough at which occupancy.
3. Price Pushed of AIOSELL at the Time of Booking. This to help customer knows how is our RMS working. At certain Occupancy, certain price is pushed to OTA. This will help users to analyst if they want to adjust the system into better way or reduce the price due to shortage of demand.
The reason we need Price from AIOSELL System even though there already have the price in Live Booking is because the price in “Price” Column in Live Booking are price after all the promotion in every OTAs. Moreover, OTAs are pull the price from each other, it is hard to track if the price comes in are correct or not.
How all the figures in the Forecast Report calculated? from??
18/08/2023
Analytic
Analytic Daily Reprot.jpg
We would like to know how this Month End (1st-30th or 1st-31st) revenue figure (In Analytics' Daily Report) was calculated from? We have been believing that the on hand Month End revenue can be used from this revenue until at the end of month, we found that actual Month End revenue was far away from the MTD revenue near the end of the month. The more closer to the end of the month, the more error the number in report.
On Monday 31st July, we found that the MTD revenue (1-30 July) was not close to this report when choosing on 31 July and again not close to actual month end report.
Can you please explain all the number in these report calculated from where and how?
Add Season Wise or Multiplier for Period in LIVE.AIOSELL.COM
11/08/2023
RMS
Guests request to be already to adjust multiplier for certain period (season multiplier) to be able to do by themselves in
Another Feature Request.
Manager Report (Compare MTD YTD)
16/03/2022
Report
Revenue Monthly - compare MTD YTD.jpg
1647420863675.jpg
Out of all Manager Report (for manager / owner to see daily) from several system. I think Smart Finder is by far the most complete report among industry. We could try to improve our report by include more information from smart finder’s
Manager Report
They need compare Today Yesterday - MTD - YTD
Daily Forecast Report by ROOM TYPE
16/03/2022
Report
We would like to add Availability by Room Type into Daily Forecast Report
There are scenario that Hotel need to see which room type are available the most. They will call their agents to help fill those room for those.
Thus, there would like to have these availability by room type. I think we can add these info into our existing Daily Forecast Report see attached Excel in yellow Highlight Color.
Ability to Schedule the change of multiplier in the “Mapping” & “Overall Demand Scale”
16/11/2021
RMS
Ability to Schedule the change of multiplier in the Mapping
Scenario:
Price from Traveloka / Tiket/ Expedia coming into PMS
29/10/2021
PMS
WhatsApp Image 2021-10-29 at 16.03.31.jpeg
Price on PMS.jpg
Net Amount price on PMS.jpg
For Prepaid Expedia's, Traveloka's and Tiket's booking, the amount coming to the PMS/CM are the Selling Rate while the Prepaid Agoda's booking coming to the PMS/CM is the Net Inclusive rate (to Hotel). Most of this booking, we need to bill to the company So the amount that we billed to the company is not the price that the hotel get from those OTAs (Expedia, Traveloka and Tiket). Thus, This make all these OTAs amount in system not same as in our Bank Statement and There is currently no way to reconcile. (Ezee has the way for user to automatically and manually input the commission of bill to company. Thus, this enable user to adjust the amount to the actual amount net to statement)
Here is the example of Traveloka booking and all the amount reflect in each location. We did the test booking to explain you.
Monthly Statistical Report
29/10/2021
Report
03 - Monthly Statistic - September 2021.jpg
Many of our customers requested this report during our demo. This report is really important because we really need to see the actual daily occupancy, daily income (payment received) and room revenue(room charge) in each month from the past months and also the future on hand booking, expected room revenue for proper planning and figures analytic. This attached report was made by our team by using the figures in AIOSELL Daily Sale Report and entering the figures in Excel.
At the moment, if we want to see our occupancy of current month or specified period if time, we need to see in stay view and navigate to next screen total around 3-6 times in stay view which is not convenient.
Moreover, if we want to see total gross booking for current month or specified period of time, we do not have report for this. We currently have to export live booking date into excel and do it manually.
Add More Condition to Validate Competitor Module
04/10/2021
RMS
Our validation cannot monitor rate in the following case for Bandara which I discussed with Smriti last week.
Our hotel: Hotel A, our price is 3,000 Selling at lower price than competitor
Competitor Hotel: Com B, Selling Price at 15,000 which is selling at higher price than us.
Change Layout (UI) for Booking Engine
25/09/2021
BE
AIOSELL Booking Engine (2).png
image.png
A Draft mock up of BE to show 2 layouts. 1-column and 2-column layout. details will be in the word file attached.
Cloudbed BE is https://hotels.cloudbeds.com/reservation/Zqzu6S#
Ability for superuser to delete payment from booking
22/09/2021
PMS
WhatsApp Image 2021-09-10 at 12.21.57.jpeg
WhatsApp Image 2021-09-10 at 11.58.22 (1).jpeg
WhatsApp Image 2021-09-10 at 11.58.22.jpeg
Master user to be able to delete the payment on audited date from the backend. From the sample, we have deleted some booking without deleting the added payment. So the payments in payment report was over the actual payment.
Change URL of Pre-Check in portal
17/09/2021
White Label
image.png
Report for Local Authorities
15/07/2021
PMS
We would like to have 2 reports to be sent to Immigration Police Office (TM 30) and for District Office (Ror Ror 4). Templates had been sent via email.
Allow users to set weekday rates and weekend rates separately
25/11/2024
PMS
When a booking is canceled on OTAs, it was not automatically removed from the PMS
22/11/2024
PMS
The booking was canceled a long time ago, but it was not removed from the PMS this affected the hotel's ability to receive new bookings in advance because the canceled booking was still occupying availability
THEE Lanna
Travelanium did not deduct 'Out of Order' on the PMS
22/11/2024
Channel Manager
When the hotel is fully booked and has 'Out of Order' rooms in the PMS, Travelanium did not deduct the allotment
Upon checking with Travelanium, they informed us that the channel manager did not update the allotment to zero
Daily Forecast Report
18/08/2023
Report
Forecast Report.jpg
Daily Forecast Report Improvement
1. Past Date show "0"
2. We normally want to see whole month number. Each month has different number of days but our report will always show 31 Days. We cannot see the total Revenue from this report. need to recalculate manually.
Decimals in room rates
29/10/2021
PMS
fa7cf02c-9d02-4923-945a-8c1aa63f2d3a.jpg
Thea1.jpg
Decimal in room rate
To solve the problems about decimals in PMS, may I suggest to create an extra charge ( service name like “- Adjustment for -0.01 or +0.01 Adjustment”) and we can enter minus amount so that we get the correct “0” balance. (fixed)
Scenario1: Guest booked a room via Agoda and in the Agoda Voucher showing 550 but when it comes to PMS the room charge shows 550.01. To be able to check out this room we need to add a payment of 0.01 so that the balance is 0.
Scenatio2: For THEA serviced Apartment, for monthly rate, we will enter the room rate per day by dividing the monthly rate by number of days. And this make the difference in decimals number as well.
But if we can enter -0.01 amount as one of the extra charges. We can then check out this room without adding any payment.
Schedule Pre, On Arrival, Post Arrival Email
17/09/2021
PMS
Some Features is done. However there are more nice to have features as following
Dripping Inventory
17/09/2021
Channel Manager
Dripping Inventory
to Simulate and situation situation that hotel has less inventory left for that particular Room Type in order to create a sense of urgency to customer that hotel inventory is running out soon.
Internal Note for each booking
15/07/2021
PMS
Internal note to be featured in each booking. This is separated from existing Special Request which is for guest. Internal note with ability to add pictures and Files visible for our internal Staffs only, not to guest.
Balance Showing (before arrival)
15/07/2021
PMS
We would like to see balance before guest arrival. At the moment, balance is showing only after checking in.
Filter Payment Report by User
07/02/2024
Report
Filter Payment Report by User name.
Unlink Min Rate and Max Rate of Each Room Type in Bulk Update
02/11/2023
RMS
Last time we did not finish our conversation on our WhatsApp as I was in Vietnam. Thus, let me explain to you by giving you a real case.
Prepaid booking for Tiket and Traveloka are still showing as “Pre Paid”
18/08/2023
PMS
postpaid traveloka.png
Prepaid booking for Tiket and Traveloka are still showing as “Pre Paid”
Please find solution that will not make user confused. If there is no information sent from OTA, Please mark as “N/A” or “Please check hotel Voucher”
This has been asked by all the hotels/Customers
Please Improve some UX UI Experience on Restriction Menu [Bulk Update Menu]
05/07/2023
RMS
I would like to share feedback from several customers on the UX on Bulk Update Menu, especially on restrictions.
1. We should separate all the restrictions from each other. Currently, all the restrictions are combined into one single page, such as Stop Sale, Min/Max Advance Booking, Min/Max Stay.
However, in normal practice for users (gathering from many feedbacks over a long period of time), users will do each restriction separately.
BE Coupon Report
31/08/2022
Booking Engine
BE Coupon Report
Breakdown Expense such as Breakfast and Package - and have report for that.
02/02/2022
PMS
Breakfast Break Down
to be able to separate breakfast fee, package fee from room charge from OTAs to PMS and have report to show all these breakdown.
Showing username who creates each booking
30/10/2021
PMS
booking creator.jpg
Our current customers requested to see the username showing in each booking who created that booking.
in Bulk Update - Set Minimum Stay Restriction of Booking Engine
29/10/2021
Booking Engine
In our Booking Engine, will it be possible to set minimum stay restriction from Bulk Update.
Disable auto added Payment as Bill to Company for prepaid OTAs booking
29/10/2021
PMS
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1635473849422.jpg
Is it possible to disable auto Add Payment from OTAs for prepaid booking?
Scenario 1: for or agoda, we would receive UPC or VCC card and we will add this payment as credit card on check out date. So, we do not have to do it again in City Ledger.
Scenario 2: Auto Add Payment for Bill to company (OTA Prepaid) is still recorded in payment report although the OTAs reservation is canceled by guest via OTA.
Clearing the past city ledger outstanding (before this City Ledger feature had been launched.)
29/10/2021
PMS
WhatsApp Image 2021-10-29 at 16.05.44.jpeg
For the past total outstanding amount in City Ledger for Agoda and Booking.com, can we have them cleared so that we can start clearing and monitoring these City Ledger correctly and effectively. (This is for THEE Vijit Lanna and Agoda)
Enable the Undo Check Out
27/09/2021
PMS
If the “Undo Check Out” function could be developed, we would be highly appreciate. We have reminded our team to be careful when clicking check out but still happened. Especially, checking out before checking out date.
Enable Thai font
27/09/2021
PMS
Enable Thai font for the system (we have found that the payment is not recorded when adding payment comment in Thai and visible in the voucher or printable document like confirmation Voucher, and comment
Connecting Payment Gateway GB Pay
14/09/2021
Booking Engine
Waiting for BE to connect GB Payment.
Feature “User” in payment report
20/08/2021
PMS
payment user.jpg
User to be featured in Payment Report, similar to the payment void report above.
Clearing balance in Companies (for Bill to Company)
15/07/2021
PMS
balance clearing.jpg
After the payment is added as Bill to Company. In “Companies”, we would like to have it cleared once we received the payment from corporate or from OTAs. (City Ledger)
Adding multiple people in one room (with their independent details)
15/07/2021
PMS
Currently, we can add only one person in one room. Kindly add adding multiple people in one room (with their independent details).
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