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Why CUSpire?

CUSpire — short for Credit Union Inspire — was born out of a simple but powerful idea:
What if credit unions stopped facing every challenge alone?
We founded CUSpire because we were tired of seeing credit unions, especially in rural and underserved areas, struggle with the same problems — each of us hiring vendors, reinventing the wheel, or waiting too long for meaningful change. We knew there had to be a better way.
So, we created one.
CUSpire is a place where collaboration replaces silos, where innovation is shared, and where the smallest credit unions can have a voice as strong as the largest. It’s a space to dream bigger — and then build together.
When you become a member, you’re not just gaining access to powerful tools, resources, and training. You’re becoming part of a movement:
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A community that listens, shares, and solves problems together
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A platform where your ideas can shape the roadmap
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A launchpad for innovation built by credit union people, for credit unions
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A way to grow smarter, faster, and more affordably — together

What We Offer

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Collaborative Solutions

Members propose, vote, and gain access to custom-built programs, reporting tools, and more—created by and for credit unions.
Vote on new features and solutions
Access a growing library of shared code
Influence the development roadmap

Banno Enhancements

Plugins and improvements for Banno online banking—boosting member experience and adding new capabilities for your credit union. From skip payments to Rewards dashboards, do more now!
Customization of Banno tools
Member engagement tools
Custom Plugins (Coming Soon)

Shared Resources

Access a set of resources and templates for lending, compliance, collections, marketing, HR, accounting, and more. Solutions include training videos and discussion forums solve problems.
Lending & Compliance
Collections & Marketing
HR & Accounting

Community

Getting things done, together!
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Idea Portal

The idea portal is the engine and backbone of CUSpire. Many vendors offer a solutions to make a product or to sell access to a SaaS offering of said service. CUSpire is similar as we provide solutions and some are not available if you do not renew.
The difference if NEW SERVICE ARE FREE and YOU VOTE ON SOLUTIONS!
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Solution Catalog

Curated documentation, training, images and more! Every idea has its day and gets delivered to the community. The solutions catalog is the candy store of CUSpire. Members have access to EVERY solution available in the catalog. Our membership investment is to maintain, build and enhance the solutions.
Great NorthWest FCU as the founding partner, helped bring a card management product and incentive process that pays for membership by itself!
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Coda Io

Coda is where we come together! Solutions and Ideas are partially visible to the public. Comments, voting, discussions, solutions and new ideas are gated to the community.
Invite one or many of your staff to submit ideas and review training on solutions. CUSpire prioritizes video training for all solutions and options!
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Discussion Forums

SMUG (And especially the SMUG Archives) are amazing resources. Several other vendors have similar groups and areas, but many are email based and do not centralize knowledge and discussion. We want to allow open communication, collaboration and growth together. Have a great vendor, tell us! Have a question? ASK! Need BSA help? (Well, maybe not that one!)
We’re all in this together, let’s build as one. (Private access to members only)

About CUSpire

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Our Mission

To empower credit unions, through collaborative innovation, shared development costs, and cutting-edge technology solutions that drive member satisfaction and operational excellence.

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Our Vision

To empower credit unions, through collaborative innovation, shared development costs, and cutting-edge technology solutions that drive member satisfaction and operational excellence.

Leadership Team

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Alex Carlston - Founder & CEO

Alex is a seasoned technology leader with over 13 years of experience working in the credit union industry and several years serving on a small credit union Board of Directors. He has held various positions and duties including software development, IT management, and strategic planning. With additional experience over Lending, Operations, Project Management, Branches and Accounting, his experience allows for unparalleled perspective.
Alex is passionate about leveraging technology to drive innovation and efficiency in credit unions. As the founder of CUSpire, he is dedicated to fostering a cooperative environment where credit unions can collaborate to build better solutions together.
Want to build something together? Alex will be at CUBuild for the 3rd year!

Membership & Pricing

Join our community and access the full power of CUSpire
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Transparent Pricing: Our pricing is based on your credit union's asset size. This ensures that institutions of all sizes can benefit from CUSpire membership.
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Credit Unions < $100M

$12,000 / year
+ $2,500 one-time platform fee (Waived until 6/30/26)
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Credit Unions <$200M

$20,000 / year
+ $2,500 one-time platform fee (Waived until 6/30/26)
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Credit Unions < $400M

$30,000 / year
+ $2,500 one-time platform fee (Waived until 6/30/26)
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Credit Unions $400M +

$40,000 / year
+ $2,500 one-time platform fee (Waived until 6/30/26)

Additional Services

Additional options for your needs!
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Onboarding Super Pack

Capacity is sometimes limited to implement solutions. CUSpire staff already meets for an onboarding session and monthly with members, but add hours to onboard existing solutions into your systems!
Note: Documentation, training and code are already included. This may also be added up to 15 days after the onboarding session and is available once and expires after 12 months.
20 hours for $3,000
40 hours for $5,000
80 hours for $9,000
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Monthly Office Hours

Sometime just having guidance and a helping hand is all you need. In addition to a monthly community meetup and an optional half-hour check-in, you can get more help!
Brainstorm, training, implementations, you pick!
Pick the annual plan that fits best for you.
2 hours per month for $3,500
5 hours per month $7,000
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Accelerated Development

Need a solution faster than our standard process? We’ll prioritize for a reduced hourly rate to ensure accelerated delivery.
CUSpire is about community. Custom solutions our tailored for the sponsoring credit union which shall have a perpetual license but will be made available to the entire community.
Just $100 per hour. This is the best deal as the development benefits the entire community.

FAQs

How soon can we access the solutions after joining?

Once your membership application is approved, you'll receive login credentials within one business day. This gives you immediate access to our entire solutions catalog, documentation, and community resources.

Are there additional fees for implementation support?

Your membership includes basic implementation guidance for all solutions in our catalog. For more extensive support or custom development work beyond the scope of our existing solutions, additional professional services fees may apply. We'll always provide clear pricing before proceeding with any extra work.

Can we request custom development for our specific needs?

Yes! Members can submit custom development requests through our Idea Portal. These requests are evaluated based on general community benefit and resources required. If a request is specific to your credit union, we offer options to either fully fund the development or co-sponsor it with other interested members to share costs.

What does the membership renewal process look like?

Memberships are annual with automatic renewal. We'll send a reminder 30 days before your renewal date with an option to update your information or make changes to your membership. If your credit union's asset size has changed, the renewal price will reflect the appropriate tier.

How many user accounts do we get with our membership?

Each membership includes one relationship owner and UNLIMITED user access for your team. These can be assigned to different departments such as IT, compliance, lending, etc. Collaboration is the foundation of what we do!

What happens if we choose not to renew our membership?

CUSpire operates with 3 license types. Depending on the solution, different licensing applies. Community access solutions and Sponsor Access solutions are available to the credit union.

Program Licensing Types

1. Sponsor Access (Source Available: Perpetual Internal Use)
Perpetual internal use rights for sponsoring credit unions, with full access to the source and no redistribution to third parties to sell.
Available as Member Access for other CUSpire credit unions.
Only used for solutions paid for as “Custom Solutions”
2. Member Access (Source Available: Active Membership Required)
Full internal access while membership is active, including updates, with use ending if the membership lapses.
Applies to less than 30% of delivered solutions. Intended as a fair use model to ensure maintenance and availability to the community.
Currently, the Card Management Suite and Sales & Incentive Suite are the only member access solutions.
3. Community Access (Source Available: Non-Commercial)
Free internal use with source visibility for learning and implementation, but not for resale or commercial distribution.
May be used after membership lapse without restriction beyond distribution.


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