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Knowledge Hub Guide: Knowledge Sharing Examples & Tips

Whether you call it a wiki, knowledge base (KB), playbook, intranet, handbook, or how to guides, here's how to bring all your words, data, and team into one hub.

Knowledge Hub

Knowledge hubs are dedicated to fostering knowledge sharing within peer groups. Knowledge hub docs themselves welcome and onboard members efficiently and support in maintaining alignment across coordinated efforts, a digital environment where a shared understanding and ongoing learning and be cultivated.
Our goal with this knowledge hub guide is to inspire you to build one and by giving you the to make it your own.

Challenges of knowledge sharing

After talking with clients and teammates, I started to see common challenges in gathering and sharing knowledge. I’d love to learn more about your ideas and experiences as leaders so we can reimagine best practices for work in our current remote world and beyond. At Coda, we use voting tables like the one below to spark ideas and conversation. Please 👍 what you’ve experienced, and feel free to add new challenges. Let’s discuss together!
Add a challenge
Challenge theme
Challenge explained
Coming from
Vote
Upvoters
1
Scattered
When vital information sits across tools, it can be frustratingly difficult to get the full picture. I want my knowledge hub to be a high-level overview of all information, not be a labyrinth of links.
Elaine Sohng
👍
4
JS
Juanitta Arias Suárez
Anna Kelian
John Scrugham
Lola Tseudonym
2
Static
I write a masterpiece, but it’s static. Processes get updated in offline conversations and when change is sudden, it’s disruptive. It makes it harder for a team to feel confident in being flexible and adaptable.
John Scrugham
👍
2
Anna Kelian
Maria Marquis
3
Not engaging
It’s hard to find an answer or engage with a 70 page handbook. Flat, stale documents don’t inspire readers to engage.
John Scrugham
👍
2
Anna Kelian
A
4
Buried information
All the content and collateral is stuck in a folder and isn’t surfaced to view or search easily, especially when I need the info right now.
M
mrowley@clinicient.com
👍
2
AE
Anonymous Enneagram
Anna Kelian
5
Under-investment
Who owns the wiki?
John Scrugham
👍
2
AC
Anonymous Cube
LS
6
Who owns the content?
Is it the management, a dedicated team like People or Talent?
RC
Raymond Chen
👍
2
AE
Anonymous Enneagram
LS
7
Multi-media
We share information in so many ways beyond text but my documents are single media. The videos, images, and data visualizations the team has made are missing so readers have to jump between tools - losing context, forgetting logins, and slowing down their browsers with 17 open tabs.
John Scrugham
👍
1
Anna Kelian
8
AE
Anonymous Enneagram
👍
0
9
GA
Gema de Marcos Alés
👍
0
There are no rows in this table

Tips to create useful knowledge hubs

What I’ve realized is that the best knowledge hubs are the single source of truth. They show us what we’re doing and why, how we’re doing and with whom, and when. They create a place to articulate, craft, and align knowledge, a process which is essential to a strong direction and company culture. Once I’ve collected everything into one Coda doc, the next part is funーbut also an essential part to others actually using your toolーmaking it engaging and useful. The goal is to create a doc that informs and inspires action.

Build a single source of truth

It is good practice to start by telling comprehensive stories with everything in one place. Pull together content from many places and put them in various within your doc. (A quick makes it easy to get all your various writing in to Coda). Then start connecting all the ideas together with s.
Many knowledge hubs start as merely a collection of links, as you’re already using apps designed to communicate specific types of information, like resumes in Greenhouse and analytics in Mode. With Coda, you can use and to bring in information and knowledge from other places—and save your team the hassle of jumping between tabs and systems.
💡 Try using and to make the content more easily navigable.
Get your sheet (and docs) together with a

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