Troubleshooting

Sales Tax is 0

If the value in Sales Tax Status field is “Calculated ✅” it means that the sales tax value that was calculated is 0. When complyt’s engine calculates tax rates, it takes into account many considerations that can affect the sales tax rate:

No nexus established in this specific state OR Nexus is established but state is not approved from registration.

Customer is exempt.

Item is no taxable a state. (such as SaaS in California)

NOMAD States where sales tax is not imposed (New Hampshire, Oregon, Montana, Alaska & Delaware)

If the Sales Tax Status field is not “Calculated ✅” continue to Tax is not being calculated.

Tax is not being calculated / No Indication

Close the invoice and perform the actions again.

Check if the necessary fields for the calculation is filled.

Change the Tax Code:

Remove the items in the Invoice

change the tax code

add the items again

Change back the Tax Code to 818

Contact complyt’s focal point directly or send email our support integration@complyt.io

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