Summary

Joshua Carrasco

Last edited 300 days ago by Joshua Carrasco

In 2 sentences what is this project about?

What led up to this project? Why is it important? What impact will it have on the business?

What problems are we trying to solve?

⁠

The Objective is the goal you want to achieve—increase brand awareness, create the lowest carbon footprint in your industry, that sort of thing.

A single data point or ‘health metric’ to track and monitor performance of a business as usual process.

100% Clients Acquired per month retained

Conduct at least 4 Client Happiness/Client Satisfaction surveys/calls in a month for all closed clients

10 VAs placed for External Clients in a month

100% of orders processed accurately

100% of orders replaced when Client requested

Key Actions / Input / Lead Measures

Critical drivers are the actions that need to be done in order to achieve the KPI result.

Describe what's true if it's working. It's the outcome (not detailing the how).

How will you know it is done? If a project manager completed only this, would you be happy

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