Calling/Following-up UPS about a Claim

Updating Client's Order PO

Joshua Carrasco

Last edited 638 days ago by Joshua Carrasco.

Goal: To provide instructions for following up on a pending UPS claim.

Context: This will help get the necessary information to finalize and resolve the open claim.

When to Use: When there is an pending claim with UPS requiring follow up.

Instructions:

Call UPS at 1-800-430-2055 regarding claim #5042565001A.

Reference account #339YV7.

Inquire about the “official claim request” that is still required to finalize claim per their response.

Obtain information on exactly what documents are needed and where to submit them.

Notify Creative Director on the status and next steps needed to resolve the claim.

References:

UPS claim #5042565001A

UPS account #339YV7

Additional Notes:

Claim has been pending resolution for over one month.

Contact Creative Director at OpenPhone with any questions.

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