"I'm curious. You've given me some good information about kind of what's going on right now with you, but have you tried anything at all like this in the past?"
Prospect: "Yeah, I tried this and this."
"Okay, cool. Anything that you enjoyed about that process?"
Prospect: "Oh, yeah, they were good with this, and they were good with that."
"Well, what would you have done to make it even better? Because obviously we're on the call."
Prospect: "Well, they could have worked on this."
"Yeah, 100%. I love the fact that you actually see the pros and cons of both sides. By the way, just the fact that you've done stuff that didn't work out, but you're still on the call proves to me that you at least know that you got to keep moving forward. Right? We always laugh, like, just because you get in a car accident doesn't mean you should avoid cars the rest of your life. That's not reality."