Product Design KPIs

Tracking Success

⁠

We are tracking the following KPIs as well as our NPS scores.

We may add more to our list but we are focused on the ones below for our Marketplace, Investor, and Issuer surfaces.

Time to Goal

Discovery Method

Success Rate

Failure Rate

Return/Repetition Rate

UX-Focused NPS (we are looking to get this across Product)

Tools:

Usertesting.com⁠

, Canny, Maze

⁠

Measuring product design impact — KPIs, NPS, UX, WTF Design is hard to measure. Here’s how you make it easier. uxdesign.cc⁠

⁠

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.