Expired / Delinquent CC Flow

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Expired / Delinquent CC Flow Monthly

Monthly - CC Expired

20 Days Prior To Service: Email. - Add Comment in Cust Account

Subject: Quick Reminder: Update Needed for Your Upcoming Service

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Hi ${ACCOUNT_FIRST_NAME},

I hope you’re doing well! I just wanted to give you a heads-up that the credit card we have on file will expire before your next Canology cleaning on ${NEXT_SERVICE_DATE}.

To keep your service running smoothly without any interruptions, could you please update your payment method? You can do this in a couple of easy ways:

https://customer.canology.cleaning/create-account/${ACCOUNT_EMAIL}⁠

Give us a call at 888-903-7374. We’re here to help you with the update from 7 am to 7 pm, Monday through Friday.

If you have any questions or need a hand with anything, just reach out to us by phone or email at Support@trycanology.com

Thanks so much for being a valued customer—we truly appreciate your support!

Best regards,

Jason Proctor. Owner Canology LLC 1-866-226-6564 886-CANOLOGY <call or text>

10 Days Prior to Service: Email, Text & Voice Add Comment in Cust Account

Subject: Friendly Reminder: Update Your Payment Method for Upcoming Service

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Hi ${ACCOUNT_FIRST_NAME},

I hope you’re having a great day! I wanted to remind you that your next Canology cleaning service is coming up on ${NEXT_SERVICE_DATE}. It looks like the credit card we have on file will expire before then.

To ensure everything goes smoothly with your service, please update your payment method at your earliest convenience. You can do this in one of two easy ways:

https://customer.canology.cleaning/create-account/${ACCOUNT_EMAIL}⁠

Give us a call at 888-903-7374. We’re happy to assist you with the update over the phone from 7 am to 7 pm, Monday through Friday.

If you have any questions or need help, feel free to reach out by phone or email at support@trycanology.com

Thanks for taking care of this, and we appreciate your continued support!

Best regards,

Jason Proctor. Owner Canology LLC 1-866-226-6564 886-CANOLOGY <call or text>

Develop Phone Task and Phone Script.

One Day Prior To Service: Email & Text Add Comment in Cust Account

Subject: Quick Reminder: Update Your Payment Method for Tomorrow's Service

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Hi ${ACCOUNT_FIRST_NAME},

I hope you're having a fantastic day! Just a friendly reminder that your Canology cleaning service is scheduled for tomorrow. We noticed that the credit card we have on file has expired.

We’re confident you’ll take care of this, so we’ll go ahead and send our driver out as planned. To avoid any issues with your future services and to cover tomorrow’s cleaning, please update your payment method as soon as possible. You can do this in one of two easy ways:

https://customer.canology.cleaning/create-account/${ACCOUNT_EMAIL}⁠

Call us at 888-903-7374. We’re available to assist you with the update from 7 am to 7 pm today.

If you have any questions or need help, don’t hesitate to reach out by phone or email at Support@trycanology.com

Thanks for taking care of this promptly. We look forward to seeing you tomorrow and making those trash cans sparkle!

Best regards,

Jason Proctor. Owner Canology LLC 1-866-226-6564 886-CANOLOGY <call or text>

Develop Phone Task and Phone Script.

One Day After Service - Email & Text Add Comment in Cust Account

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Subject: Important: Payment Needed for Your Recent Canology Service

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Hi ${ACCOUNT_FIRST_NAME},

I wanted to let you know that our driver, ${DRIVER_NAME}, completed your cleaning service yesterday. However, there’s an outstanding invoice that we need to take care of. I’m sure it just slipped through the cracks, so when you have a moment, please update your payment method using one of the following options:

Sign into your Canology customer portal, set your password, and update your payment method. You can access your portal here:

https://customer.canology.cleaning/create-account/${ACCOUNT_EMAIL}⁠

Call us at 888-903-7374. We’re available to assist you over the phone from 7 am to 7 pm, Monday through Friday.

If you have any questions, feel free to reach out by phone or email at

Support@TryCanology.com⁠

Thank you for your prompt attention!

Best regards,

Jason Proctor. Owner Canology LLC 1-866-226-6564 886-CANOLOGY <call or text>

10 Days After Unpaid Service: Email & Text Add Comment in Cust Account

Subject: Second Reminder: Payment Needed for Your Recent Canology Service

Hi ${ACCOUNT_FIRST_NAME},

I hope you’re doing well. Our driver, ${DRIVER_NAME}, completed your trash can cleaning service 10 days ago, but we still have an outstanding invoice that needs your attention.

As a small, local family-run business, we rely on timely payments to keep everything running smoothly and to pay our hardworking staff. We understand that things can get busy, and this may have just slipped your mind.

Please take a moment to update your payment method using one of the following options:

Sign into your Canology customer portal, set your password, and update your payment method. You can access your portal here:

https://customer.canology.cleaning/create-account/${ACCOUNT_EMAIL}⁠

Call us at 888-903-7374. We’re available to assist you over the phone from 7 am to 7 pm, Monday through Friday.

If you have any questions or need assistance, please don’t hesitate to reach out by phone or email at

Support@TryCanology.com⁠

Thank you for helping us keep our community clean and our team supported!

Best regards,

Jason Proctor. Owner Canology LLC 1-866-226-6564 886-CANOLOGY <call or text>

Develop Phone Task and Phone Script

10 Days Prior To Next Service. Email & Text Add Comment in Cust Account

Subject: Friendly Reminder: Payment Needed for Your Recent Canology Service

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Hi ${ACCOUNT_FIRST_NAME},

I hope you’re well. Our driver, ${DRIVER_NAME}, completed your trash can cleaning service (XX) days ago, but we still have an outstanding invoice.

Imagine if you enjoyed a great meal at a restaurant and simply forgot to pay—it's a scenario no one would want to happen! Similarly, we rely on timely payments to keep our small, local family-run business running smoothly and to ensure our dedicated staff are paid.

We understand that things can get busy, and this may have just slipped your mind. Please take a moment to update your payment method using one of the following options:

1. Sign into your Canology customer portal, set your password, and update your payment method. You can access your portal here: [https://customer.canology.cleaning/create-account/${ACCOUNT_EMAIL}](https://customer.canology.cleaning/create-account/${ACCOUNT_EMAIL}). 2. Call us at 888-903-7374. We’re available to assist you over the phone from 7 am to 7 pm, Monday through Friday.

If you have any questions or need assistance, please don’t hesitate to reach out by phone or email at Support@TryCanology.com.

Thank you for your prompt attention—we truly appreciate your support!

Best regards,

Jason Proctor. Owner Canology LLC 1-866-226-6564 886-CANOLOGY <call or text>

Develop Phone Task and Phone Script

4 Days Prior To Service: Email, Text & Voice Add Comment in Cust Account

Subject: Urgent: Immediate Payment Required to Avoid Service Suspension

Hi ${ACCOUNT_FIRST_NAME},

I hope this message finds you well. Our driver, ${DRIVER_NAME}, completed your trash can cleaning service ${XX} days ago, but we still have an outstanding invoice on your account. Timely payments are essential to keep our small, local, family-run business running smoothly and to ensure our dedicated staff receive a living wage. While we love what we do, we are unable to continue without proper compensation. We have reached out to you (XX) times and provided multiple ways to settle the payment for the service completed on ${DATE}.

Your next scheduled cleaning is rapidly approaching on ${NEXT_SERVICE_DATE}. If we do not receive payment for the last service within the next 72 hours, we will unfortunately have to suspend your account for non-payment.

As a small business owner, it is not easy to take this step, as we truly appreciate and value all of our customers. Therefore, I am extending this final opportunity for you to resolve the outstanding balance.

Please take a moment to update your payment method using one of the following options:

Sign into your Canology customer portal, set your password, and update your payment method. You can access your portal here:

https://customer.canology.cleaning/create-account/${ACCOUNT_EMAIL}⁠

Call us at 888-903-7374. We’re available to assist you over the phone from 7 am to 7 pm, Monday through Friday.

If you have any questions or need assistance, please don’t hesitate to reach out by phone or email at

Support@TryCanology.com⁠

Thank you for your prompt attention—we truly appreciate your support!

Sincerely.

Jason Proctor. Owner Canology LLC 1-866-226-6564 886-CANOLOGY <call or text>

Develop Phone Task and Phone Script

1 Day Prior to Service. Email, Text & Voice / Place Account on hold

Canology Service on Hold - Please Update Your Account Last Chance.

Hello ${ACCOUNT_FIRST_NAME},

We have not received any response regarding our updated credit card information requests to pay for your last cleaning completed by (NAME) on (LAST_SERVICE_DATE)

Our policy is to have a valid credit card on file prior to dispatching. Reluctantly, we need to place future service a hold until we are able to update your account with a valid credit card and receive payment for the work we completed on ( LAST CLEAN DATE)

To resolve this matter and reinstate your services, please update your payment method using one of the following options:

Sign into your Canology customer portal, set your password, and update your payment method. You can access your portal here:

https://customer.canology.cleaning/create-account/${ACCOUNT_EMAIL}⁠

Call us at 888-903-7374. We’re available to assist you over the phone from 7 am to 7 pm, Monday through Friday.

Thanks for being our customer, we appreciate you and we look forward to continuing your service.

Sincerely.

Jason Proctor. Owner Canology LLC 1-866-226-6564 886-CANOLOGY <call or text>

3 Days After Suspension of Service: Email & Text / write-off debt

Subject: Your Account is Now Suspended Due to Non-Payment

Hi ${ACCOUNT_FIRST_NAME},

I regret to inform you that your account with Canology has been suspended due to non-payment. Despite multiple reminders, we have not received payment for the trash can cleaning service completed by our driver, ${DRIVER_NAME}, ${XX} days ago on ${DATE}.

Effective immediately, no further services will be provided until your account is brought current. Additionally, your account has now entered the collections process. This means we will take the necessary steps to recover the overdue amount, including any additional fees that may be incurred as a result of non-payment, such as late fees, collection fees, and interest.

To resolve this matter and reinstate your services, please update your payment method using one of the following options:

Sign into your Canology customer portal, set your password, and update your payment method here:

https://customer.canology.cleaning/create-account/${ACCOUNT_EMAIL}⁠

Call us at 888-903-7374. We’re available to assist you over the phone from 7 am to 7 pm, Monday through Friday.

If you have any questions or need assistance, please contact us immediately by phone or email at

Support@TryCanology.com⁠

We hope to resolve this matter quickly and continue serving you.

Sincerely,

Jason Proctor Owner, Canology LLC 1-866-226-6564 | 886-CANOLOGY (call or text)

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