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Expired / Delinquent CC Flow
Expired / Delinquent CC Flow Monthly
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Expired / Delinquent CC Flow Monthly

Existing Text Templates

Charge Back Response - FNAME, This is Jason, the owner of Canology. We recently received a chargeback from your credit card provider for $XX.XX. The chargeback stated that you were billed twice for the same service on 4-13-23. This was due to an error in our payment gateway and came to our attention on XX-XX-XX. We immediately issued a refund in the amount of $XX.XX for the charge made in error. We assume the chargeback is an error and would like to recharge the card on file for the services rendered on XX-XX-XX. Please call us at 866-272-5267 as soon as possible so your Canology service remains uninterrupted. We apologize for any inconvenience we have caused. Thanks in advance for your help in this matter, and thanks for being our customer!

Charge Back After Canology Refund
Subject: Clarification on Recent Credit and Disputed Charge
Dear [First Name],
I hope this message finds you well. I’m writing to provide some clarity on a recent situation regarding your trash can cleaning service account.
On MONTH_DAY_YEAR, we were unable to clean one or more of your trash cans due to circumstances beyond our control. As a courtesy for the missed service, we issued a $XX.XX credit card. Transaction# _____________________
It has come to our attention that you also filed a dispute with your credit card provider in the amount of $10 , which will result in an additional $10 credit being applied to your account if undisputed. This effectively will provide you with a total of $20 in credits for the same missed service.
Given the time-consuming nature of disputing chargebacks, it is our policy not to contest the $10 chargeback. However, to bring your account up to date, we kindly request your permission to recharge the disputed amount of $XX.XX to your credit card.
We understand that unexpected situations can arise, and we strive to accommodate our customers whenever possible. However, please be reminded that your recurring [SERVICE FREQUENCY] service for [# of cans] reserves a specific time slot in our schedule, which cannot be filled on short notice. When trash cans are not made available for our drivers, it results in a loss of operating revenue while we still incur costs related to driver compensation, vehicle operation, and administrative tasks.
Moving forward, please note that we will no longer be able to issue refunds for cans that are not made available on the scheduled service day. This policy is clearly outlined in the terms and conditions you agreed to when scheduling your service. For your reference, I have included a copy of the relevant section of our terms of service, the terms and conditions can be located here. <a href="https://customer.canology.cleaning/terms" target="_blank">Terms and Conditions</a>.
As a courtesy, we have updated your reminder preferences to include all the contact information you provided—email, text, and phone. These reminders are sent out at 9 AM the day before service, giving you ample time to notify us if a can will not be available. Please remember to cancel any cans by 8 AM on the day of service so that we can process a refund and reallocate the time slot to other clients. Please note that refunds cannot be issued after 8:00 AM on the day of service.

Thank you for your understanding and continued support. If you have any questions or need further assistance, please feel free to reach out.
Best regards, [Your Name] Canology LLC

Terms and Conditions Agreement
Customer Responsibilities

Rescheduling Service If your can(s) can not be serviced on the scheduled day, please notify us before 8:00 a.m. the day of service, and we will reschedule your cleaning for the following month. If you do not notify us, there will be a $10.00 rescheduling fee. There are no refunds after 8:00 a.m. on the day of service.
​BC- Update Cx Portal - FName, this is Rhone with Bin Cleaners(The trash bin cleaning company). We no longer have your updated card information for your upcoming cleaning this XX/XX/23. We send you a link to sign in to our customer portal where you can manage your account such as updating your payment/personal information and checking your upcoming schedule. If you wished to update your card over the phone, we can be reached at 888-903-7374. Thank you for being our customer!
BC- CC FOLLOW UP - FNAME, this is Rhone with Canology (The trash bin cleaning company). We no longer have your updated card information for us to process a payment for your upcoming cleaning schedule. If you prefer to update your Credit card over the phone, you can contact me at 888-903-7374 or 510-210-8120 or you can log in to the customer portal at bincleaners.com to update your information. Thank you!
CC CHARGE BACK- BILLED TWICE IN ERROR - FNAME, This is Jason with Canology. We recently received a chargeback from your credit card provider for $XX.00. the chargeback stated that you were billed twice for the same service. The two payments on X-X-XX were for services provided on X-X-XX and X-X-XX. The card previously on file was declined on 7-31-22. We assume the chargeback is an error and would like to recharge the card on file for the services rendered. Please call us at 866-272-5267 as soon as possible, so your Canology service remains uninterrupted. Thanks in advance for your help in this matter, and thanks for being our customer!
CC Chargeback - FNAME' This is Jason with Canology. We recently received a chargeback from your credit card provider for $xx. This payment was for the completed cleanings provided on XX-XX-2022. We assume this is an error and would like to recharge the card on file for the services rendered. Please give us a call at 866-272-5267 as soon as possible so that your Canology service remains uninterrupted. Thanks in advance for your help in this matter and thanks for being our customer!
BC-Epay Invoice Chat - FNAME, this is Rhone with Bin Cleaners(The trash bin cleaning company), We've sent you an Invoice via Email so that you can update your Credit Card information and take care of any unpaid cleaning(s). If you prefer to update your Credit card over the phone, you can contact me at 888-903-7374 or 510-210-8120.

C-Epay Invoice LVM - Hi NAME, this is Allen with Canology (The trash can cleaning company), We've sent you an Invoice via Email so that you can update your Credit Card information and take care of any unpaid cleaning(s). If you prefer to update your Credit card over the phone, you can contact me at 510-210-8120 or 925-219-0707.
C-Last Collection Text - This is Jason With Canology. Do you intend to pay for the work we have completed? It's very frustrating when you don't respond to my staff's efforts to obtain updated payment information. If we don't hear from you today I will stop by your home to collect the payment. Please save me a trip and call me at 510-210-8120.
BC-1 REMINDER TODAY - BC_NAME, this is a friendly Service Reminder from Bin Cleaners. Please have your empty bins curbside today. Service will be completed between 8 am-6 pm. Please ensure all cans are empty or trash is bagged. Thank You!

BC-UPCOMING SERVICE UNPAID - FNAME, this is Rhone with Bin Cleaners (The trash bin cleaning company). We no longer have a valid credit card on file for your upcoming cleanings. Please give us a call at 888-903-7374 at your earliest convenience or use the secure payment link we sent you to update your credit card information to ensure your service continues uninterrupted. Thank you very much for being our customer.



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