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Digital Innovation in Public Services

Event Preparation

Untitled page

November 21st, 4:45pm

Room: Central Library, 3-16B Password to unlock the doors: UX

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Volunteer roles:

A volunteer might need to cover more than one role during the event:

Event Setup Crew: Set up tables, chairs, decorations, signage, and any necessary equipment before the event starts.

Registration Desk Staff: Manage the registration area, check in attendees, hand out name tags or materials, and provide general information.

Greeters/Ushers: Welcome attendees at the entrance, guide them to the registration area or main event space, and assist with seating arrangements.

Technical Support Staff: Handle audio-visual equipment, assist with presentations, and troubleshoot any technical issues that arise.

Security and Safety: Ensure the safety of attendees, manage crowd control, and assist in emergencies.

Social Media Coordinators: Update social media platforms in real-time, engage with online audiences, and post event highlights.

Workshop or Session Assistants: Assist speakers or workshop leaders, distribute materials, manage timekeeping, and facilitate Q&A sessions.

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Event set up (4:30-)

Things to set up:

Furniture

Chairs

Registration table

Name tags

Markers

Bags and coats area

Loading presentation

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https://docs.google.com/presentation/d/1VUvSsevHxDp4CT8aACy1s_wWYDPvw_XmTiO_xaU-4NY/edit?usp=sharing⁠

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Loading Menti in the projector

Equipment

HDMI cables (at least two)

Powerbars

Clicker

Doors open (5pm-)

Event starts (5:30-)

Opening 5:30 - 5:40

Luis

Welcome attendees to Platform's Innovation Week.

Community values

Thank you to Service Design YYC

Tim

Service Design YYC

Luis

Highlight the importance of this gathering for User Designers, Product Managers, and Service Design experts.

A brief overview of the event's objectives and schedule.

Housekeeping.

Introduce the theme: "Digital Innovation in Public Services."

Introduce panelists and facilitator

Warmup (5:40-5:45)

Meng

quick poll in audience

Menti quizzes

reminder of submitting questions in Menti

Introduce first presentation

Wrap up and introduce the next presentations

1st presentation: Designing for All: User Testing for Digital Equity (5:45-6:00)

Paula

2nd presentation: Climate change dashboard (6:00-6:10)

Ranbijay

3rd presentation: DDD and Justice Digital (6:10-6:35)

Fouad, Julie, Kyna, Tim

Break (5 mins)

Panel Discussion (6:40-6:50)

All (Consider combine with Q&A if questions in Menti seem overlaps a lot with what’s on the slide)

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Panel questions⁠

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Q&A (6:50-7:00)

All

Closing and Networking (7:00 -)

Meng

Wrap up and hand it to Luis

Luis

Summarize key takeaways from the day's discussions and activities.

Encourage continued collaboration and networking among attendees.

Provide information on upcoming sessions and events in Innovation Week.

Official end of the day's program, followed by informal networking.

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