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Zoom Technical Writer Interview Guide

👋 Hello there!

Welcome to my first Coda doc. With this guide, you can view an inside look on a few things I’ve been focusing on to prepare for my upcoming interview with Zoom.

Use the Table of Contents to easily navigate to a section of your choice.

💭 Why Zoom?

Zoom has always been a constant in my adult life, both personally and professionally. Through training webinars, virtual pandemic gatherings, and new hire 1:1s in a remote work world, Zoom has been an integral part of my day-to-day. Because of this, I’ve learned a few things.

“Trusted by businesses, loved by people”

At its core, Zoom is an accessible and empathetic tool.

⭐ Real life happens there: When I think of Zoom, I don’t just think of another tool in the belt of work productivity. I view Zoom as a people connector, a free and accessible resource that allows individuals from all walks of life, interests, and backgrounds to come together. In other words, it’s a tool where learning and human emotion are shared, not just meeting notes. ⭐ Free high-quality product education: When it comes to getting users up to speed, Zoom goes above and beyond via their Learning Center, Support Center, Community forum, blog, and more. Needless to say, I’m impressed that Zoom recognizes the value of documentation and various learning methods.

What I’m trying to say is, I’d love to contribute to a culture like Zoom that prioritizes accessibility, empathy, and high-quality docs!

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✔️ Interview prep tasks

✔️ Interview prep tasks

Summary

Assignee

Status

Due date

Zoom company research

Caisse Davis

Completed

Apr 19, 2023

Review existing public-facing support and learning content

Caisse Davis

Completed

Apr 20, 2023

Prepare responses to potential interview questions

Caisse Davis

Completed

Apr 21, 2023

Learn Coda basics and develop an interview guide

Caisse Davis

Completed

Apr 21, 2023

There are no rows in this table

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Add task

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🗒️ Candidate requirements and qualifications

View the table below to learn more about some of Zoom’s technical writer requirements and my directly-related qualifications.

Zoom Technical Writer Requirements

Personal Qualifications

5+ years in a Technical Sales Enablement, Technical Writing, Marketing, or a Creative field

5+ years of SaaS technical writing experience

Work with solutions engineering, leadership, product, and marketing teams to identify content gaps

Partnered with Customer Success, Engineering, Product, Product Marketing, Support, and other SMEs to identify gaps in documentation, prepare various materials, and share documentation progress and access

Manage the scope and creation for internal and external-facing technical sales assets

Created, published, and maintained internal and external-facing assets while determining project scope based on the features and fixes included in each release

Prepare communications for distribution so technical sellers can accurately and efficiently convey content and appropriate messaging to their customers and prospects

Wrote email communications promoting the launch of the company's first learning management system (LMS) and knowledge base (KB)

Break down highly technical concepts into explainable combinations of written text and supporting visuals

Applied technical writing and information architecture best practices to develop user-friendly documentation

Assess and prioritize incoming requests, coordinating efforts between various teams to maximize impact

Utilized content request form to manage, assess, and prioritize incoming documentation requests

Loves to learn and deeply understand new or emerging technologies

Eager to learn mindset; currently participating in a UX Writer’s Fundamentals course to expand skillset

Experience with Coda and Confluence

Created Coda account and interview guide to familiarize myself with the software; utilized Confluence to manage and review team wiki information

There are no rows in this table

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✍️ Resume and content portfolio

Resume

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Caisse Davis Resume.pdf

45.1 kB

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Apprentice.io

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Tandem Product Overview⁠

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Tandem Guest Quick Start Guide⁠

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Creating, Editing & Deactivating a User Group⁠

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Condé Nast

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Satellite - Global platform newsletter, vol. 2⁠

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Downtown Magazine

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Gear - Promotional descriptions, Fall 2016 issue⁠

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Chef Sherry Yard - Feature article, Winter 2017 issue⁠

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❓Questions for the recruiter

What does the interview process look like for this role?

What are some actions Zoom is taking to prevent another layoff? Any philosophies to share?

Beyond the qualifications listed in the job description, what are some qualities the hiring manager is looking for in a candidate?

How do you measure individual success at Zoom? Do you utilize performance reviews, OKRs, or any other processes to determine this?

While Zoom is an expert in virtual collaboration, are there any in-person offerings that new hires can take part in? Anything else to share about the culture?

👋 Hello there!

💭 Why Zoom?

At its core, Zoom is an accessible and empathetic tool.

✔️ Interview prep tasks

🗒️ Candidate requirements and qualifications

✍️ Resume and content portfolio

❓Questions for the recruiter

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