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Competency Test Sales Agent
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Competency Test
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Competency Test

Purpose:
This test evaluates your understanding of emotional nuance, timing, tone control, and psychological strategy in conversations with fans. Our agents play a central role in driving both connection and conversion. Your ability to interpret and respond to fan behavior determines revenue and retention.
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Section 1: Emotional Interpretation and Strategy

Case 1: “Just like before…”
Situation:
You’re taking over a chat with Derek, a fan who has tipped $85 and unlocked 3 PPVs over three days. He was emotionally engaged, playful, and excited—until yesterday, when he didn’t get a response for six hours. His tone has shifted.
Last message:
“I really thought we had something going here… then you vanished again. Just like before. Maybe I was wrong to get excited.”
You confirm:
The previous agent was responsive and flirty.
The fan’s attitude change started after the delay.
Questions:
What emotional state is Derek in?
What likely caused the behavior change?
What tone would you choose now, and why?
Write a 2–3 line message to regain trust and re-engage him.
What’s one thing you’d avoid saying, and why?
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Case 2: “Just a wallet”
Situation:
Brevan, a high-value fan, has spent over $300 in 10 days. He’s witty, flirty, and craves unique attention but tends toward sarcasm when ignored.
He sends:
“I guess you’re busy with your other boyfriends again.”
“Just a ghost fan here, don’t mind me…”
“Don’t worry, I’m learning my place. Just a wallet with a name.”
Questions:
What is Brevan feeling, and what cues show it?
What likely triggered this change in tone?
Why is it risky to ignore this and just pitch a new offer?
What tone should you adopt now, and why?
Write 2–3 lines to re-establish the connection.
What would you avoid saying?
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Case 3: “I’ve been good to you…”
Situation:
Brian spent $250 in his first week. After sexting, he asks for a video call at a discount.
Message:
“I’ve been good to you so far.”
The creator’s video call rate is $1000. No discounts are authorized.
Questions:
Do you offer a discount? Why or why not?
What steps do you take next?
Write a short message that keeps him hooked but protects boundaries.
What would be a damaging response, and why?
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Case 4: “I love you for real”
Situation:
Eli has been active but hasn’t spent. He writes emotional messages and says:
“You’re the only reason I get out of bed.”
“I love you for real.”
“Can we just talk?”
You sent a $15 teaser PPV. He replied: “Wow. I’m broke, but I love you for real.”
Questions:
What tactic is Eli using, and why?
Why is boundary-setting important?
What tone should you use?
Write 3–4 lines that reassert value and retain the fan.
What would be the worst reply?
Case 5: “Where’s my custom?”
Situation:
Leon paid $400 for a custom 2 days ago. It’s not yet delivered. He has now sent multiple messages:
“This is starting to feel like a scam.”
“I paid. This is unacceptable.”
“I’ll ask for a refund.”
The creator hasn’t been online yet to record it.
Questions:
What is Leon expressing, and why?
Why must you remain calm and not mirror his tone?
What tone/structure should your reply have?
Write 4–5 lines to acknowledge, reassure, and maintain fantasy.
What’s a reply that would escalate the situation?
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Section 2: Operational Scenarios

Choose one option from each pair (A or B) and respond clearly and concisely.
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Challenge Set 1: Qualification and Fan Filtering
A. You’re dealing with a fan who refuses every offer but continues to chat. He compliments the creator daily and sends long, emotional messages, but hasn’t spent a dollar.
How do you qualify this fan and decide whether to continue or deprioritize?
OR
B. A fan tips $10, then insists he’s earned a custom video or live call. How do you handle this without breaking brand standards, while preserving value and avoiding conflict?
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Challenge Set 2: Handling Disengaged Fans
A. You’re chatting on a quiet page with low traffic. How do you diagnose why engagement is low, and what practical steps do you take to revive interaction and sales?
OR
B. You send a mass message and several pokes, but no one replies. You’ve got 90 minutes left in your shift. What do you do to maximize your time and drive at least one sale?
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Challenge Set 3: Emotional Boundary Setting
A. A fan says, “You’re the only person who understands me. I’m falling for you.” He hasn’t spent recently, but stays active. How do you respond in a way that keeps fantasy alive without making false promises?
OR
B. A fan messages: “You only talk to me when I tip.” He spent $200 last month but has gone quiet. He sounds resentful. How do you win him back?
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