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Test analysis techniques

State and transition schemes with roles

Ticket assignment (review)

Ticket score

Ticket

User

State and transition scheme is a type of requirements. It helps us understand how our application works.

Can use it for objects that are created in the system

It shows what actions we can take with objects

Helps us understand when we can take actions and when we can't

We can know who can take actions

Theory

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https://www.guru99.com/state-transition-testing.html⁠

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https://www.guru99.com/state-machine-transition-diagram.html⁠

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Schemes

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Appeal⁠

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Automation⁠

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Chart⁠

(report)

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Coach session⁠

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Helpdesk

agent⁠

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Program⁠

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Rubric⁠

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Saved search⁠

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Ticket assignment⁠

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Ticket score⁠

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Ticket⁠

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User⁠

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