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User Churn (As of July 2021)
Change In Average 1 year account retention rate / Account Size
This chart shows that there will most likely be a constant correlation between account size and long term churn rate. In the past 6 months the data has seen almost no change what so ever. Thus, it can be inferred from the chart above that larger team sizes will always directly correlate to an accounts long term churn rate.
Change In Average new accounts lost after the first 30 days / Account size
This chart shows that there is a likely constant correlation between new customers account sizes and churn rate. In the past 6 months this data has also seen almost no change what so ever. Thus, the chart above shows that the new accounts most likely to leave will always be solos, medium teams, tiny teams, small teams, and large teams respectively. From these two data sets we can see that PhoneBurners best churning accounts will always be large teams, small teams, medium teams, tiny teams, and solos respectively.
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