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User Churn (As of July 2021)
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What types of new customers are unsubscribing?

Account Size Churn Data

Change In Average 1 year account retention rate / Account Size
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Created with Highcharts 9.3.1Account Size% Chance a new customer stays a year (January)% Chance a new customer stays a year (June)SoloTiny team ($150-$5...Small team ($501-$...Medium Team ($1001...Large Team ($2001)00.050.10.150.20.250.30.350.40.450.50.550.6
This chart shows that there will most likely be a constant correlation between account size and long term churn rate. In the past 6 months the data has seen almost no change what so ever.

Thus, it can be inferred from the chart above that larger team sizes will always directly correlate to an accounts long term churn rate.

Change In Average new accounts lost after the first 30 days / Account size
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Created with Highcharts 9.3.1Account SizeAvg %Customer Lost After 1 Month (January)Avg %Customer Lost After 1 Month (June)SoloTiny team ($150-$5...Small team ($501-$...Medium Team ($1001...Large Team ($2001)00.020.040.060.080.10.120.140.160.18
This chart shows that there is a likely constant correlation between new customers account sizes and churn rate. In the past 6 months this data has also seen almost no change what so ever.

Thus, the chart above shows that the new accounts most likely to leave will always be solos, medium teams, tiny teams, small teams, and large teams respectively.

From these two data sets we can see that PhoneBurners best churning accounts will always be large teams, small teams, medium teams, tiny teams, and solos respectively.
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