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Procedure for Raising a CPC Ticket

Overview: A CPC ticket can be raised by any individual seeking to propose a modification to an existing product feature to enhance user experience, or to suggest a new feature aimed at addressing issues and improving both internal and external experiences.

Steps to Raise a CPC Ticket

Select ‘CS Product Collab (CPC)’ project from the dropdown menu.

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Fill out ALL mandatory fields for tickets:

Task: This indicates that there is work that needs to be done.

Summary: Refers to the overview of the ticket.

Description: In the 'Description' field, please provide the following information:

Problem Statement: Explain the problems encountered due to the absence of a certain feature or suggest improvements that could enhance the user experience.

Impact Statement/What is the ask, requirement: Detail the change or improvement that could be implemented. Share your views and perspectives on how and what can be improved to address the identified issues.

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Once done with filling in the above fields, proceed to select the appropriate category related to the Description under the 'POD' field. This selection ensures that the ticket is automatically assigned to the Sub-Assignees associated with the respective POD assignment owners.

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The Sub-Assignees/POD owners are responsible for overseeing the entire process, taking necessary actions, and ensuring thorough follow-up until the ticket is resolved and closed.

After selecting the POD, choose the priority of the ticket based on its urgency from the 'Priority' field dropdown options. Then, click the 'Create' button, and voila! You've successfully created the ticket!

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Thank you for reading.

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