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Saved 1-2 FTEs by automating webhook JTBDsLegitimised developers as a core user by justifying to cross-functional stakeholders the criticality of having a dedicated developer portal in the official Airwallex webappShould we build a developer webapp in the official Airwallex webapp?If so, where: what’s the right information architecture?New Developer MicroApp
View webhook payload sample code and send test webhook event payloadView webhook event logs and Re-trigger webhook event
Saved +2 FTEs by automating key Airwallex user pain pointsIntroduced the concept of “Simulations” APIs across Airwallex orgSimulations APIs released:
Missing docs because product managers deprioritised writing docsThoughtless technical writing (if any)Docs code base is unmaintained
Updated technical writing content refreshing 7 customer facing product domains (+100 technical docs published)Updated IA New UI components and capabilities Product propositions to prepare for a tight deadline in May
Secured +3 tech writing headcount in 2023
Leading project to build and launch Airwallex’s first customer facing Generative AI product
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Developer User Journey Diagnostic
Airwallex
Fintech
Developer Experience
Developer WebApp: a dedicated app for our developer users inside the official webapp
Airwallex
Fintech
Product Management
Situation and Problem
Features Built
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Developer Journey Framework
Simulation APIs: automating testing and manual processes for our developer users
Airwallex
Fintech
Product Management
Simulate connected account status transition _ Airwallex Docs.pdf
87.3 kB
Simulate transactions on issued cards _ Airwallex Docs.pdf
75.9 kB
Simulate payout status transition _ Airwallex Docs.pdf
89.6 kB
Simulate deposits to your Global Account _ Airwallex Docs.pdf
94.2 kB
Simulations API framework
Developer Self-serve Onboarding Experience
Airwallex
Fintech
Product Management
Product Docs Information Architecture Revamp and Rebuild
Airwallex
Fintech
Product Management
Before
After
Tech Writing Org Design and Operating model
Airwallex
Fintech
Product Management
API review process
Airwallex
Fintech
Product Management
Product Docs AI chatbot
Airwallex
Fintech
Product Management
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Airwallex
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Product Management
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