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Hi, I'm Alan!
Product @ Airwallex
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Developer User Journey Diagnostic
Airwallex
Fintech
Developer Experience
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Developer WebApp: a dedicated app for our developer users inside the official webapp
Airwallex
Fintech
Product Management
Saved 1-2 FTEs by automating webhook JTBDs
Legitimised developers as a core user by justifying to cross-functional stakeholders the criticality of having a dedicated developer portal in the official Airwallex webapp

Situation and Problem

Should we build a developer webapp in the official Airwallex webapp?
If so, where: what’s the right information architecture?

Features Built

New Developer MicroApp
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View webhook payload sample code and send test webhook event payload
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View webhook event logs and Re-trigger webhook event
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Developer Journey Framework
Screenshot 2023-06-06 at 12.46.52 am.png
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Simulation APIs: automating testing and manual processes for our developer users
Airwallex
Fintech
Product Management
Saved +2 FTEs by automating key Airwallex user pain points
Introduced the concept of “Simulations” APIs across Airwallex org
Simulations APIs released:
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Accounts
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Product docs
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Simulate connected account status transition _ Airwallex Docs.pdf
87.3 kB
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Cards
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Product docs
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Simulate transactions on issued cards _ Airwallex Docs.pdf
75.9 kB
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Payouts
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Product docs
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Simulate payout status transition _ Airwallex Docs.pdf
89.6 kB
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Deposits
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Product docs
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Simulate deposits to your Global Account _ Airwallex Docs.pdf
94.2 kB
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Simulation APIs we supported the implementation for the
Payments Acceptance
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simulations APIs

Simulations API framework
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Developer Self-serve Onboarding Experience
Airwallex
Fintech
Product Management
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5
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Product Docs Information Architecture Revamp and Rebuild
Airwallex
Fintech
Product Management
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Before

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Main landing page
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Product landing page (e.g. Online Payments)
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Missing docs because product managers deprioritised writing docs
Thoughtless technical writing (if any)
Docs code base is unmaintained

After

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Main landing page
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Product landing page (e.g. Online Payments)
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Updated technical writing content refreshing 7 customer facing product domains (+100 technical docs published)
Updated IA
New UI components and capabilities
Product propositions to prepare for a tight deadline in May


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Tech Writing Org Design and Operating model
Airwallex
Fintech
Product Management
Secured +3 tech writing headcount in 2023


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API review process
Airwallex
Fintech
Product Management
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Product Docs AI chatbot
Airwallex
Fintech
Product Management
Leading project to build and launch Airwallex’s first customer facing Generative AI product


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Full-stack product docs search
Airwallex
Fintech
Product Management
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