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Product @ Airwallex

Product Portfolio

Airwallex Developer Webapp

Docs Information Architecture Revamp

Simulation APIs

Full-stack Product Docs Search

AI ChatBot Product Docs

Selected Product / Project Portfolio (Product Management and Consulting)

Deep dive

Projects

Company

Developer User Journey Diagnostic

Developer WebApp: a dedicated app for our developer users inside the official webapp

Saved 1-2 FTEs by automating webhook JTBDs

Legitimised developers as a core user by justifying to cross-functional stakeholders the criticality of having a dedicated developer portal in the official Airwallex webapp

Situation and Problem

Should we build a developer webapp in the official Airwallex webapp?

If so, where: what’s the right information architecture?

Features Built

New Developer MicroApp

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View webhook payload sample code and send test webhook event payload

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View webhook event logs and Re-trigger webhook event

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Screenshot 2023-06-06 at 12.46.52 am.png

Simulation APIs: automating testing and manual processes for our developer users

Saved +2 FTEs by automating key Airwallex user pain points

Introduced the concept of “Simulations” APIs across Airwallex org

Simulations APIs released:

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Accounts⁠

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Product docs⁠

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Simulate connected account status transition _ Airwallex Docs.pdf

87.3 kB

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Cards⁠

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Product docs⁠

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Simulate transactions on issued cards _ Airwallex Docs.pdf

75.9 kB

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Payouts⁠

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Product docs⁠

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Simulate payout status transition _ Airwallex Docs.pdf

89.6 kB

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Deposits⁠

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Product docs⁠

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Simulate deposits to your Global Account _ Airwallex Docs.pdf

94.2 kB

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Simulation APIs we supported the implementation for the

Payments Acceptance⁠

simulations APIs

Developer Self-serve Onboarding Experience

Product Docs Information Architecture Revamp and Rebuild

Before

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Main landing page⁠

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Product landing page (e.g. Online Payments)⁠

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Missing docs because product managers deprioritised writing docs

Thoughtless technical writing (if any)

Docs code base is unmaintained

After

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Main landing page⁠

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Product landing page (e.g. Online Payments)⁠

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Updated technical writing content refreshing 7 customer facing product domains (+100 technical docs published)

Updated IA

New UI components and capabilities

Product propositions to prepare for a tight deadline in May

Tech Writing Org Design and Operating model

Secured +3 tech writing headcount in 2023

API review process

Product Docs AI chatbot

Leading project to build and launch Airwallex’s first customer facing Generative AI product

Full-stack product docs search

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