DEFINE THE PROBLEM

Framing your design challenge/problem statement will get you off on the right foot. It is more art than science but there are a few key things to keep in mind. First, ask yourself: Does my challenge drive toward ultimate impact, allow for a variety of solutions, and take into account the User context? It is rare that you will frame your challenge in one go, you will go through several revisions and a lot of debate, before you accurately state the problem you are looking to solve.

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🗝️ STEPS

Define your ultimate USER. Identify the Problem/Challenge of the User, you wish to solve.

Start with the users’ hopes, fears and needs you can uncover. User and User Problem described as Who, What, Why and Where.

State the IMPACT/OUTCOME you want to deliver to the User.

State the larger impact, that you are aiming for through your solution.

List possible SOLUTIONS to the problem.

It is fine to start the project with a hunch or two, but make sure you allow for surprising outcomes.

State the context and CONSTRAINTS you are facing.

List down the constraints and problems which you have to overcome and the difficulty that you foresee in implementation.

Now FRAME your design challenge as a How Might We (HMW) Statement.

Take a stab at writing your design challenge, the problem statement. It will get refined as move into the process.

💯 TIPS

Properly framed design challenges drive ultimate impact, it allows for a variety of solutions, and take into account constraints and context.

Your design challenge should not be either too narrow or too broad. A narrowly scoped challenge will not offer enough room to explore creative solutions. And a broadly scoped challenge will not give you any idea where to start.

Once you have run your challenge through these filters, do it again. It may seem repetitive, but the right question is key to arriving at a good solution.

A quick test to getting your design challenge right is to see if you can come up with five possible solutions in just a few minutes. If so, you are likely on the right track.

📖 HEALTHPLATES CASE

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🔖 PRACTICE TEMPLATE

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DEFINE PROBLEM TEMPLATE IN MURAL⁠

[MURAL is a team collaboration tool; works best in Chrome; You can access the MURAL BOARD by signing in with a current MURAL account. If you don't have an account, you will be prompted to create a new one. Once you create your password, you will be able to access the mural/room or workspace you were invited to. It's that easy!]

DEFINE THE PROBLEM TEMPLATE IN PDF

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