Intercom's R&D Hub
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Roadmap
Status Dashboard
See at a glance the status of your roadmap items and cycle goals.

Roadmap Status
7
Core Experience
Build URL crawler for 15 help sites
Add import button to /articles
Visual refresh of Messenger app
Improve filtering predicates in message composition
Build logging for Task Bots
Move workload management feature to Inbox Premium paid tier
Mobile
Improve inbox search
Update icons to version 8
Social apps for login
Add people filtering to mobile app
Survey piping
Reporting
Message reporting
Add search trends to articles product
Implement product tour of new premium features
Sep 30
Oct 7
Oct 14
Oct 21
Oct 28
Nov 4
Nov 11
Nov 18
Build URL crawler for 15 help sites
Add import button to /articles
Visual refresh of Messenger app
Improve filtering predicates in message composition
Build logging for Task Bots
Move workload management feature to Inbox Premium paid tier
Improve inbox search
Update icons to version 8
Social apps for login
Add people filtering to mobile app
Survey piping
Message reporting
Add search trends to articles product
Implement product tour of new premium features

Cycle Goals RAG Status
4
Team
RAG Status 🚦
Goal
Core Experience
Red
Increase article creation by X%
Green
Update fonts to Segoe
Dropped
Implement multiple
AND
and
OR
predicates
Done
Increase revenue from Task Bots by $Y
Green
Increase conversion to premium tiers by X%
Mobile
Done
Fix autocomplete bug
Green
Increase mobile usage with engaged users by X%
Green
Increase mobile app retention by X%
Reporting
Missed
Incorporate tagging into all Inbox and Messages reports
Green
Increase article creation by X%
Amber
Roll out Product Tours to N beta users


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