Intercom's R&D Hub
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CE Cycle Goals

The purpose of this page is for the team to:

Define 6 week cycle goals
Track 6 week cycle goal status weekly
Update beta and ship dates as they become clearer

How to use 6 week cycle goals table
🤓

Every week during weekly team planning please review and update the following fields:
RAG status
Ship date + estimated or confirmed
(hover over name of roadmap item, click the expand icon, and update in the modal)
Add a short weekly update


Core Experience Cycle Goals
4
Goal Type
RAG Status 🚦
Goal
Weekly Update
Roadmap Item
Main
Red
Increase article creation by X%
Shipped 👏
Build URL crawler for 15 help sites
Green
Update fonts to Segoe
Going well. Just got user profiling logging stats back from DS team.
Visual refresh of Messenger app
Done
Increase revenue from Task Bots by $Y
Build logging for Task Bots
Green
Increase conversion to premium tiers by X%
Move workload management feature to Inbox Premium paid tier
Secondary
Dropped
Implement multiple
AND
and
OR
predicates
Improve filtering predicates in message composition


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