Intercom's R&D Hub
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R&D Roadmap Items
All roadmap items, across all teams.

All Roadmap Items
7
Team
Roadmap Item
Ship Date
Ship Date Status
Other Teams Impacted
6 Week Cycle Goal
Ship Date & Status
Cycle Goal Status
Year+Quarter
Cycle Start Date
Core Experience
6
Build URL crawler for 15 help sites
10/12/19
βœ… Shipped to everyone
Mobile
Increase article creation by X%
10/12/2019
-
@βœ… Shipped to everyone
πŸ”΄ Q4 C1 [FY19] Increase article creation by X%
FY19 Q4
10/1/2019
Add import button to /articles
10/31/19
⛔️ No release this quarter
​
[  ]
10/31/2019
-
@⛔️ No release this quarter
[  ]
[  ]
10/1/2019
Visual refresh of Messenger app
10/19/19
❓ Guess
​
Update fonts to Segoe
10/19/2019
-
@❓ Guess
❇️ Q4 C1 [FY19] Update fonts to Segoe
FY19 Q4
10/1/2019
Improve filtering predicates in message composition
11/15/19
❓ Guess
Reporting
Implement multiple AND and OR predicates
11/15/2019
-
@❓ Guess
πŸ“‚ Q4 C1 [FY19] Implement multiple
AND
and
OR
predicates
FY19 Q4
10/1/2019
Build logging for Task Bots
10/29/19
πŸ“† Planned
​
Increase revenue from Task Bots by $Y
10/29/2019
-
@πŸ“† Planned
βœ”οΈ Q4 C1 [FY19] Increase revenue from Task Bots by $Y
FY19 Q4
10/1/2019
Move workload management feature to Inbox Premium paid tier
11/1/19
βœ… Shipped to everyone
​
Increase conversion to premium tiers by X%
11/1/2019
-
@βœ… Shipped to everyone
❇️ Q4 C1 [FY19] Increase conversion to premium tiers by X%
FY19 Q4
10/1/2019
Mobile
5
Improve inbox search
11/8/19
πŸ“† Planned
Reporting
Core Experience
Fix autocomplete bug
11/8/2019
-
@πŸ“† Planned
βœ”οΈ Q4 C1 [FY19] Fix autocomplete bug
FY19 Q4
10/1/2019
Update icons to version 8
11/15/19
❓ Guess
​
[  ]
11/15/2019
-
@❓ Guess
[  ]
[  ]
10/1/2019
Social apps for login
10/11/19
βœ… Shipped to everyone
​
Increase mobile usage with engaged users by X%
10/11/2019
-
@βœ… Shipped to everyone
❇️ Q4 C1 [FY19] Increase mobile usage with engaged users by X%
FY19 Q4
10/1/2019
Add people filtering to mobile app
11/1/19
❓ Guess
Core Experience
Increase mobile app retention by X%
11/1/2019
-
@❓ Guess
❇️ Q4 C1 [FY19] Increase mobile app retention by X%
FY19 Q4
10/1/2019
Survey piping
10/29/19
βž– N/A - no customer-facing release
​
[  ]
10/29/2019
-
@βž– N/A - no customer-facing release
[  ]
[  ]
10/1/2019
Reporting
3
Message reporting
10/25/19
πŸ“† Planned
Core Experience
Mobile
Incorporate tagging into all Inbox and Messages reports
10/25/2019
-
@πŸ“† Planned
❌ Q4 C1 [FY19] Incorporate tagging into all Inbox and Messages reports
FY19 Q4
10/1/2019
Add search trends to articles product
11/13/19
βœ… Shipped to everyone
Core Experience
Increase article creation by X%
11/13/2019
-
@βœ… Shipped to everyone
❇️ Q4 C1 [FY19] Increase article creation by X%
FY19 Q4
10/1/2019
Implement product tour of new premium features
10/15/19
πŸ“† Planned
​
[  ]
10/15/2019
-
@πŸ“† Planned
[  ]
[  ]
10/1/2019


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