Intercom's R&D Hub
Copy doc
Data
6 Week Cycle Goals
All cycle goals, across all teams.

All Cycle Goals
4
Goal
RAG Status 🚦
Goal Type
Roadmap Item
Team
Other Teams Impacted
Cycle
Last Updated
Modified By
Goal Status
Ship Date & Status
Weekly Update
1
Increase article creation by X%
Red
Main
Build URL crawler for 15 help sites
Core Experience
Mobile
Q4 C1 [FY19]
Sep 5, 10:29 AM
JH
Justin Hales
πŸ”΄ Q4 C1 [FY19] Increase article creation by X%
10/12/2019
-
@βœ… Shipped to everyone
Shipped πŸ‘
2
Roll out Product Tours to N beta users
Amber
Main
​
​
​
Q4 C1 [FY19]
Sep 5, 10:14 AM
JH
Justin Hales
⚠️
Q4 C1 [FY19] Roll out Product Tours to N beta users
​
Punting on this until next quarter
3
Update fonts to Segoe
Green
Main
Visual refresh of Messenger app
Core Experience
​
Q4 C1 [FY19]
Sep 5, 10:29 AM
JH
Justin Hales
❇️
Q4 C1 [FY19] Update fonts to Segoe
10/19/2019
-
@❓ Guess
Going well. Just got user profiling logging stats back from DS team.
4
Fix autocomplete bug
Done
Secondary
Improve inbox search
Mobile
Reporting
Core Experience
Q4 C1 [FY19]
Sep 5, 10:14 AM
JH
Justin Hales
βœ”οΈ
Q4 C1 [FY19] Fix autocomplete bug
11/8/2019
-
@πŸ“† Planned
​
5
Implement multiple
AND
and
OR
predicates
Dropped
Secondary
Improve filtering predicates in message composition
Core Experience
Reporting
Q4 C1 [FY19]
Sep 5, 10:29 AM
JH
Justin Hales
πŸ“‚
Q4 C1 [FY19] Implement multiple
AND
and
OR
predicates
11/15/2019
-
@❓ Guess
​
6
Incorporate tagging into all Inbox and Messages reports
Missed
Secondary
Message reporting
Reporting
Core Experience
Mobile
Q4 C1 [FY19]
Sep 5, 10:14 AM
JH
Justin Hales
❌
Q4 C1 [FY19] Incorporate tagging into all Inbox and Messages reports
10/25/2019
-
@πŸ“† Planned
​
7
Increase article creation by X%
Green
Candidate
Add search trends to articles product
Reporting
Core Experience
Q4 C1 [FY19]
Sep 5, 10:14 AM
JH
Justin Hales
❇️
Q4 C1 [FY19] Increase article creation by X%
11/13/2019
-
@βœ… Shipped to everyone
​
8
Increase mobile usage with engaged users by X%
Green
Candidate
Social apps for login
Mobile
​
Q4 C1 [FY19]
Sep 5, 10:14 AM
JH
Justin Hales
❇️
Q4 C1 [FY19] Increase mobile usage with engaged users by X%
10/11/2019
-
@βœ… Shipped to everyone
​
9
Increase revenue from Task Bots by $Y
Done
Main
Build logging for Task Bots
Core Experience
​
Q4 C1 [FY19]
Sep 5, 10:29 AM
JH
Justin Hales
βœ”οΈ
Q4 C1 [FY19] Increase revenue from Task Bots by $Y
10/29/2019
-
@πŸ“† Planned
​
10
Increase conversion to premium tiers by X%
Green
Main
Move workload management feature to Inbox Premium paid tier
Core Experience
​
Q4 C1 [FY19]
Sep 5, 10:29 AM
JH
Justin Hales
❇️
Q4 C1 [FY19] Increase conversion to premium tiers by X%
11/1/2019
-
@βœ… Shipped to everyone
​
11
Increase mobile app retention by X%
Green
Main
Add people filtering to mobile app
Mobile
Core Experience
Q4 C1 [FY19]
Sep 5, 10:14 AM
JH
Justin Hales
❇️
Q4 C1 [FY19] Increase mobile app retention by X%
11/1/2019
-
@❓ Guess
​
There are no rows in this table


πŸ‘‰Next up:

Want to print your doc?
This is not the way.
Try clicking the β‹― next to your doc name or using a keyboard shortcut (
CtrlP
) instead.