Gallery

Product / Engineering Doc

Product Spec for HBS

Engineering wiki

Explore

Alex's Happy Doc

Elmar Notes

Process Flow (start-to-end)

Coda: capture client details (manual)

Coda: capture audience specification (manual)

Coda: capture pricing agreement (manual)

Coda: capture form specification (manual)

Landbot: Use the (client-approved) form specification outlined in Coda and build it into a WhatsApp-bot survey (manual)

Landbot/Google Sheets: Map answer variables into columns in Google Sheet

Landbot: Use the (client-approved) audience specification outlined in Coda to identify the target audience that is suitable (and not blacklisted) to complete the WhatsApp survey (manual)

Landbot: Send (pre-approved) WhatsApp survey invitation message to target audience. (manual selection of audience)

Landbot: When respondent accepts the survey invitation redirect respondent to the WhatsApp (bot) survey (automatic)

Landbot: Collect answers from respondent (automatic)

Google Sheets: Analyze answers for data quality and flag fraud-detection (manual)

Google Sheets: Blacklist respondents exhibiting fraudulent behavior (manual)

Landbot: Import blacklisted respondents from Google Sheet into Landbot (manual?)

(Add bad actor score to blacklisted respondents from Google sheets using Get )

Google Sheets: Download CSV of passed respondents, along with referral (cell no., cell network, amount)

⁠

@Tim Treagus⁠

What do you use this csv for?

(tool?): Block payout for blacklisted respondents

Simcloud: Initiate payout to respondents that completed they survey by uploading CSV

(Google Data Studio): Aggregate- and de-identify answers and present in online report (manual?)

Code?: Publish survey outcome report

Google Sheets/Email: Export cleaned data for client into CSV and send to client in email

Google Data Studio: Share Data Studio dashboard with client

Respondent Acquisition (Process Flow)

An implementation of the process flow outlined above, with the goal to grow a sustainable and diverse group of active respondents that can be used to create target audiences.

Social media campaign managers (FB & Twitter): Run awareness campaigns on various platforms to get people to signup as a respondent (manual?)

Referral incentive: Respondents are incentivized to send the WhatsApp number to their network, earning ~R2 each time the referrer does a survey.

(retool): Request their cellphone number and sent them the (pre-approved) WhatsApp survey invitation to complete the onboarding survey (automatic?)

vNext Priorities

Top 3 items in the process-flow that take the most time:

WhatsApp-bot survey creation (5 hrs)

Data quality analysis, monitoring and processing

Creating data visualization dashboard in data studio

Top 3 items in the process-flow that run a high risk of errors:

Data quality analysis (4 hrs)

Multiple versions of data - risk of mismatching and misaligning data for payments, client sharing CSV and blacklisting

Setting up survey in Landbot;

Incorrect variables (omitting variables)

Incorrect mapping of variables

Incorrect conditional logic (wrong audience does survey)

Top 3 missing features that will allow us to increase product revenue:

Processing of received data: Accuracy checks, cleaning, payments - 4 hours

Optimizing above would give more time for lead generation

⁠

@Elmar De Groot⁠

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.