Defect Response Message Template:

Hello, just got your message. Apologies for the delay.

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First off, thank you for bringing this issue to my attention. Simply leaving negative feedback and/or requesting a refund through eBay would have been completely understandable given the circumstances, so the fact that you were willing to reach out to me first shows a level of respect which I greatly appreciate.

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Once again, I apologize for the inconvenience, and thank you for being willing to reach out to me regarding this issue. I hope my solution can remedy your unpleasant experience.

—TKCN

No matter how smoothly they are handled, I know dealing with returns can feel like a headache. I understand completely if you’d rather just have your money back and be done with it. However, if you’re willing to entertain a replacement, I will be happy to send you one along with a partial refund. It’s completely up to you, and there are no hard feeling either way. I’m sorry you’ve had to deal with such an inconvenience and hope to remedy it in whatever way works best for you.

Delay in Shipping:

Hello! Thank you for your recent purchase.

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I am reaching out to inform you that there has been a delay in shipping your order. The item is on the way, but it will be arriving later than you may have anticipated. I apologize this unprofessional delay and any inconvenience caused.

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TKCN

Hello, I have received the details of your returns and would like to apologize for this error. I strive to reveal such flaws as accurately in my photos as possible, and it seems I did a bad job on these two listings. Unfortunately, this resulted in you being given the very type of misleading impression I try to avoid. Looking back at them now, I concur that the pictures detailing the screens should have been taken at an angle, to reveal the scratches you described as worse-than-pictured more clearly. If this method didn't work, I should have illuminated the screen cover from the side with a brighter flashlight to reveal what the floodlights couldn't. Also, the verbal description of flaws in the condition notes should have been relayed more accurately.

Heads-Up for Late Shipment:

Hello, thank you for your recent purchase! I am reaching out to inform you that, due to an error made on my end, your package will unfortunately be shipped a day later than expected. I apologize in advance for this unprofessional error and any inconvenience this may cause.

-TKCN

Thanks for good feedback:

CUSTOM LISTING TABLE:

Shipping Delay

Shipping Delay - Split Packages

Can’t talk rn