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Intercom's R&D Hub
Intercom's R&D Hub
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Team R&D Roadmap

Quickly view what each team is working on.
This is the single source of truth for what R&D teams are working on.
It lists what each team are working on in the quarter, along with upcoming release dates and cycle goals
Select and Team and Quarter from the dropdown's above the table to find the info you need

Show the R&D roadmap for 👉
Core Experience
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team for 👉
Q4 C1 [FY19]
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The current cycle is
@Q4 C1 [FY19]
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R&D Roadmap
6
Team
Roadmap Item
Ship Date & Status
Cycle Goal Status
Core Experience
Build URL crawler for 15 help sites
10/12/19 -
@✅ Shipped to everyone
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🔴 Q4 C1 [FY19] Increase article creation by X%
Visual refresh of Messenger app
10/19/19 -
@❓ Guess
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❇️ Q4 C1 [FY19] Update fonts to Segoe
Improve filtering predicates in message composition
11/15/19 -
@❓ Guess
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📂 Q4 C1 [FY19] Implement multiple AND and OR predicates
Build logging for Task Bots
10/29/19 -
@📆 Planned
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✔️ Q4 C1 [FY19] Increase revenue from Task Bots by $Y
Move workload management feature to Inbox Premium paid tier
11/1/19 -
@✅ Shipped to everyone
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❇️ Q4 C1 [FY19] Increase conversion to premium tiers by X%
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👉Next up:
Status Dashboard
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