👋 Hi, I’m Aislinn. I built this doc to track Intercom’s product roadmap and cycle goals.
Before Coda, we tracked our roadmap and goals in disconnected documents and spreadsheets that didn’t talk to each other.
Now, global marketing and sales orgs use this doc as the one place to see what’s shipping, when. At the same time, company leaders can see a snapshot of the problems the product team is tackling, without having to check in with each PM or team.
I didn’t need to change the teams’ processes to fit a rigid tool, nor did I consign myself to keeping disconnected spreadsheets and documents up-to-date. This doc has become our one source of truth - we call it the R&D Hub.
Read more about how I built this doc here. Then, copy it and customize it for your team!
Senior Manager of Program Management at Intercom, and maker of the Intercom R&D Hub.