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Issues Weights
Define how severe each issue type is.
Issue Type Weights
Area
Type
Weight (%)
Quality
2
Damaged Items
25%
Non-conformance Report (NCR)
10%
35%
Sum
Delivery
4
On-Time Delivery
15%
Shipping Notice
5%
Qty Received
15%
Packing Slip Info
5%
40%
Sum
Customer Service
1
Returns
25%
25%
Sum
100%
Sum
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