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Return Policy Template

Create a Return Policy that fits your needs!
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Priority
Task
1
High
Introduction
2
High
Standard Policy
3
High
Extended Policy
4
High
Fair Use
5
Medium
Exceptions
(
if applicable
)
6
Medium
Refunds
(
if applicable
)
7
Medium
Instant Store Credit
(if applicable)
8
Low
Late or Missing Refunds
(
if applicable
)
9
Low
Sale Items
(
if applicable)
10
Medium
Exchanges
(
if applicable
)
11
Low
Gifts
(
if applicable
)
12
High
Shipping
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Introduction

{insert company name}
RETURNS POLICY

Last updated
{insert date}

----

Thank you for shopping from
{insert company name}
! If you are not completely satisfied with your item(s), we offer the possibility to return and exchange purchased items under a set of conditions. Please read below:

Standard Policy
Our policy lasts
{insert number of}
days. If
{the number of}
days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
(
if applicable
)
.

Extended Policy
(
if applicable
)
Items purchased at
{insert company name}
that are received between
{insert date}
and
{insert date}
, may be returned through
{insert date}
. Please note that all other terms and conditions provided in
{insert company name}
Return Policy
are still applicable with respect to such items purchased. All purchases made after
{insert date}
, are subject to the
Standard Policy
.

Fair Use
If we notice an abnormal pattern of return activity or behavior then we may have to contact you about your returns. In this regard, we can reserve the right to limit returns or exchanges in all instances of return, refund, and exchange abuse, and we can choose to have all returns subject to validation and approval before proceeding.

Exceptions
(
if applicable
)
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
(
if applicable
)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
(if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Instant Store Credit
(if applicable)
If your return is approved, you can opt for receiving the due amount as instant store credit that will automatically be applied to your account. Once the coupon credit refund option is selected, and the return request is submitted, on the return confirmation page you will receive the coupon credit code that can be used for future purchases on our website.

Late or Missing Refunds
(
if applicable
)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
{insert email address here}
.

Sale Items
(
if applicable
)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
(
if applicable
)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
{insert email address here}
and send your item to:
{insert return address here}

Gifts
(
if applicable
)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
{insert return address here}

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
(
if applicable
)

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
(
if applicable
)

If you are shipping an item over
{insert amount here}
, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
(
if applicable
)

Learn how automated returns work in WeSupply.
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