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Stanislav Volosov
🏠 Tbilisi, Georgia
📞 +995597936114
Languages
Ukrainian: Native
Russian: Native
English: Upper-Intermediate
Georgian: Beginner
About Me
Hello. My name is Stas. For the past 5 years, I've been passionate about project activities.
I'm driven by: creativity of thought, responsibility, acquiring new skills and technologies, skilled colleagues, trust and partnership, thinking outside the box.
I believe that everything we do makes life better.
I want to create cool products that solve people's problems and make their lives more convenient. I've always been passionate about exploring new areas, guided by the principle of never turning down the joy of discovering something new every day. Look forward to joining a strong team that will provide me with plenty of new knowledge, where we can collaboratively learn how to deliver tasks to production quickly and effectively.
Work Experience
Customer Support Manager
Skyeng
September 2018 - April 2019
Administrator
Speaking Clubs Skyeng
July 2019 - March 2020
Operation Manager
Speaking Clubs Skyeng
March 2020 - August 2021
Project Manager
Bonus Products Skysmart
August 2021 - March 2023
Product Owner
Bonus Products Skysmart
March 2023 - Dec 2023
Project Manager
DeepSwap
Dec 2023 -
Skills
Skills list
Skill
Rate
Process optimization
Scrum
Project Management
Product Analytics
Product Strategy
Planning
SQL, PostgreSQL
Team Management
CustDev
Excel and Google Sheets
Design (Figma)
Front-end
Collaborating with developers
Time Management
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Achievements
Revenue: x3
Achieved by introducing a new subscription type with features not available in the regular subscription. To a lesser extent, it was achieved by creating new class formats and increasing demand for class slots, upselling during the introductory lesson in case of opting out of the primary product.
Attendance rate: 53% → ~80%
Improved by fine-tuning the class schedule and determining convenient slots for all levels and student classes.
Lifetime: 3 months → 6 months
LTV: +35%
Achieved by introducing a core course format (weeks categorized into topics such as space, science, lifestyle, hobbies, etc.), increasing the quantity of materials designed for longer durations (12 months). The 1-month subscription was removed from the storefront.
Churn: -15%
Addressed by handling objections during returns, replenishment, and working on a backlog of objections.
C2: ~10% → 33%
Achieved by setting up post-subscription email campaigns (7 days after expiration).
Intensity: Free 1.5 → 3.7, Paid 7.7 → 11.2
Accomplished by creating various class formats that users can sign up for throughout the day. Class themes do not repeat during the week.
MAU: +15%
Resolved the issue of users who were unaware of or forgot about the bonus subscription through profile notifications and emails.
Support tickets: → 120 pcm
Training other teams, optimizing the customer journey map, and developing a detailed FAQ.
Building metrics and dashboards in the product
Collaborated with analysts to create detailed dashboards that facilitated effective decision-making and improved various performance indicators. Automated tracking of payments, the number of active users across different categories, class attendance based on various attributes (levels, instructors, formats), and budget tracking. The attendance dashboard for clubs helped identify peak visitation hours and increased attendance from 53% to 80%.
Schedule system development and optimisation
Created tools for regularly scheduling user classes, reducing the time spent on class scheduling to 1-1.5 hours per week (250-300 classes).
Complex Cross-Team Features
Facilitated collaboration across multiple teams, established effective communication, and streamlined processes for delivering complex, cross-functional features.
Launch of group classes in mathematics, physics, preschool preparation, and programming for children
Expanded the range of group class subjects. Recruited instructors and initiated content creation processes.
Introduction of new group learning formats and content development
Designed a format for self-study group sessions. Prepared topics for standard clubs, including themes and questions for discussion.
Redesign
Participated actively in project redesigns, successfully guided them to production, and improved key performance indicators.
Scrum Implementation
Introduced and implemented Scrum methodology within two teams: Product and Marketing, improving their workflow and efficiency.
Team
I’m upgraded three team members: an teacher turned content producer, a support manager turned project manager, and an teacher promoted to the role of lead of teachers.
For the group format, we created a profile of the ideal teacher. Exceptional and charismatic teacher boost club attendance and foster a sense of community among students.
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