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Problem Solving Process

The underlying process I used to solve the challenges


Step 1: Analyse
Understand the behaviour
Interviews
Shadowing users
Seek to understand
Non-judgemental
Collect data



Step 2: Define
Personas
Role-objectives
Decisions
Challenges
Pain-points



Step 3: Ideate
Share Ideas
Converge and Diverge Thinking
“Yes and” Thinking
Prioritize



Step 4: Prototype
Mockups
Storyboard
Keep it simple




Step 5: Validate
Set Goal
What works?
Iterate
Test
Measure



Step 6: Deploy
Implement


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