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CX Specialist - Job Brief

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Customer Experience (CX) Specialist - Job Brief

Our Goal:

To be the dominant, digital-first wealth and asset management partner for the underserved African middle class and fast-growing African businesses.

We have designed tools and infrastructure to help our current 1M+ customers access, start and build savings and investment culture across different asset classes. Our customer base continues to expand and we are committed to ensuring that every interaction with our platform provides the best experience possible.

Job Summary

Our team members are called Customer Experience Specialists because they are committed to understanding the products, engaging and connecting with our customers and ensuring our customers are satisfied every time. We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to creating such for our customers.

Primary Responsibilities

Understand our product(s), engage internal and third-party stakeholders, and explain basic financial processes in layman's terms to our customers

Create exceptional experiences for customers every day that will make them loyal customers and ambassadors

Based on daily interactions with customers, study trends/data about customer behaviours and garner insights that could improve our processes and products

Location

Lagos (hybrid)

An ideal candidate will:

Have keen interest in fintech and wealth management.

Passionate about exceptional customer service.

Have captivating communication skills and excellent interpersonal skills.

Have patience to listen, empathy to connect with customers’ needs and resilience to manage push-backs.

Bring excellent team playing and collaboration skills.

Have strong analytical skills.

Have 1-2 years experience in a relevant role.

It would be an added advantage if you:

Are passionate about people, data and products

Enjoy working in a fast-paced and challenging environment

Have experience working in a client-facing role

Reporting Line

The job holder will report to the CX Manager.

Compensation

The starting compensation for this role is between NGN400,000 - NGN500,000 monthly net.

Our People Management Philosophy

Towards building the best place to work, we believe that our people should be free to bring their authentic selves to work while fully taking charge of their responsibilities. Our hybrid work environment offers all statutory benefits. In addition, our compensation and lifestyle benefits support our mission of guaranteeing a good quality of life for our people.

Cowrywise is an equal opportunity employer; all applicants will be considered strictly on the merit of their application.

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Apply here⁠

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