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Drivers: Overview

Drivers: Feedback
Ranking
Name
Avg Rating
Summary
Shifts
Worked with
Maya
5
Maya was great though and made all the difference, good driver, helpful, friendly and talking to the guests in a smooth and professional way.
1
Bert
Stole
5
Helpful, kind, understanding and a good and safe driver. However, the vehicle could have been a bit more tidy
1
Meda
Stig
4.2
Great, careful and proactive
5
Lucie
Louis
Michiel
David
Geir
3.57
Great, friendly, smooth driver helpful with logistics
7
Jonas
Bert
Meda
Thomas
Alex
​
3.33
​
5
Bert
Marius
Pawel
3.08
Super chatty, amazingly smooth driver, and eager to learn how to be a good tour driver, asked feedback at the end.
16
Dani
Alex
Meda
Lucie
David
Michiel
Marius
Jonas
Louis
Eugen
3.05
Quiet guy and did a good job driving smoothly.
25
David
Thomas
Dani
Jonas
Marius
Bert
Lucie
Michiel
Hermann
Meda
Alex
Åge
3
Kind, helpful person and a good driver. Knows the area very well, having grown up in Ersfjordbotn. Initial communication issues with Meda.
23
Meda
David
Alex
Marius
Dani
Jonas
Bert
Hermann
Pablo
3
​
1
Bert
Ivar
3
A bit quirky, sat in the guides seat with his feet in the air most of the night watching stuff on his phone on speaker. Particular about a place to turn the bus around and drove by really large areas where any other driver would have turned around. Defensive when I asked at certain points if we could turn around here so I just let him do his thing. Didn't affect the tour much.
2
Bert
Meda
Greger
2.83
Nice but unfamiliar with controls, jerky and dangerous driving and behaviour with headphone usage.
15
Jonas
Thomas
Dani
David
Alex
Meda
Marius
Aslak
2.67
Nice driver with a few red flags. Made racist comments and refused to stop on way back with Alex. Refused to cater to guest’s request to address cold air from ventilation because “last night no one complained”. Doesn’t pay attention to guests knocking to be let in.
9
Jonas
David
Lucie
Michiel
Marius
Alex
Ragnar
2.11
Arrogant, demanding, rude.
11
Alex
Meda
Jonas
Dani
Marius
Per
1
Tough to work around. Didn’t want to reverse to the parking for packing. Driving though town was very slow and insecure. Opened door while driving. Unfamiliar with controls. Not dressed for cold and refused to turn off engine.
2
Thomas
Jonas
Vladimir
​
​
1
Michiel
Trond
​
Viktor and I went the extra mile and unloaded their tone of luggages from the bus + brought them to the hotel reception while they were checking in
1
Bert
Dag
​
The driver Jan was nice and drove well.
1
Alex
There are no rows in this table
⁠

Feedback by Driver
Search
Driver
Date
Summary
Guide
Rating
Notes: Driver
Notes: General
23
2022-12-14
08:30 Fjords MB
Åge arrived on time (8:28) with a clean and tidy MB. In the beginning it was hard to communicate with him. I would ask him a question, he would give me an answer and then act in a different way. For example "Can I talk with the guests while standing up? Yes, a little. Great, we can drive then (the bus stand still..) Åge, we can go. Okay! (still stands still) Åge, should I sit down? Yes, I can't drive with you standing up. It happened in front of the guests and was a bit awkward. However, throughout the day our communication became better and it was nice to work with him. He's a kind, helpful person and a good driver. He also knows the area very well, since he grew up in Ersfjordbotn.
​
2022-12-21
08:30 Fjords MB
No mention
​
2023-01-04
08:30 Fjords MB
no log
​
2023-01-11
17:15 NL BB
Åge was great. A Quiet guy, great driver, no problems.
Bus was lovely, very spacious and modern, with a wireless mic that I have fallen in love with.
2023-01-13
17:15 NL BB
no log
​
2023-01-14
17:15 NL BB
no log
​
2023-01-16
08:30 Fjords MB
Åge was great but I had a little bit of a communication barrier with him as he spoke little English, but we made it work.
The bus had no back compartment, and so we used the back row of seats, making it a little tight with 14 pax, but nobody seemed to mind.
2023-01-19
17:15 NL BB
no log about driver, only logged about the tour
suggested to end the tour early to assist in injured couple
2023-01-21
17:15 NL BB
no log about driver, only logged about the tour
​
2023-01-22
17:15 NL BB
no log
​
2023-01-24
17:15 NL BB
no log
​
2023-02-03
17:15 NL BB
no log
​
2023-02-04
17:15 NL BB
no. log
​
2023-02-13
17:15 NL BB
did not mention
​
2023-02-17
08:30 Fjords MB
Age was great, drove well and helped whenever he could. However, didnt’ really have sense of urgency causing slow urgency and language barrier worsened the situation.
​
2023-02-26
17:15 NL BB
Age drove well but became annoying when he asked to drive back as he only works till 3am.
​
2023-03-03
17:15 NL BB
​
​
2023-03-04
17:15 NL BB
no log about driver
​
2023-03-05
17:15 NL BB
Åge was quite eager to go home tonight. He wasn't keen in driving any further than Finland's border.
​
2023-03-06
17:15 NL BB
Åge was willing to help and drove really well.
​
2023-03-08
17:15 NL BB
Not a nice cooperative man
​
2023-03-11
17:15 NL BB
Åge was fine, he did his job well.
​
2023-03-12
17:15 NL BB
Åge was good. Drove well and did what we asked him to do
​
3
Average
9
2023-01-08
17:15 NL BB
Andy is an interesting guy. Spent a lot of time smoking outside. He initially refused to turn the engine off if we got strong lights, and only agreed when I got stern with him about it and even then 'only 5 minutes'. Decent driver however, especially given the wind, and definitely wanted the guests to see something almost as much as we did.
​
2023-01-09
17:15 NL BB
Andy is a strange guy. One minute he seems to love driving tours, the next he seems to be getting angry at guests doing small things, and seems very impatient, for example, he opened the door for a guest, the guest would talk to me for a second, and because they didn't hop in within a few seconds, he'd close the door again. At some points he was quite rude with an abrupt announcement on seatbelts over the mic even after we'd checked seatbelts ourselves, and 'told off' a group at the end for wearing spikes in the bus.
​
2023-01-10
17:15 NL BB
Would like to work with him again
likes it when the guide communicates his points o the guests properly
2023-02-03
17:15 NL BB
no log
​
2023-02-08
17:15 NL BB
did not mention
Toilet came half full, had to make an additional stop. Bus did not come with spike tires — hence driver didnt want to drive on ice as he think it was too dangerous
2023-02-15
17:15 NL BB
Andy is a nice guy, he drives really well. Gets nervous and scared very easily, making others uncomfortable. He also talks too much without filtering. He said stuff like “I don’t like this” “You should listen to me” things that make our guides uncomfortable and feel like they are being override. Disappeared for 10minutes without reason during the tour too.
​
2023-02-21
17:15 NL BB
Did not mention
BB could not park at DNB so we had to load equipment at Prostneset. Driver screamed at us in front of all waiting guests for opening the storage compartment of his BB.
2023-02-22
17:15 NL BB
Andy was really good and willing to help. He likes to talk a lot with us and the guests but it was fine.
48 seater arrived instead of 55 seater again.
2023-03-03
17:15 NL BB
Andy was great tonight, went to look for a camera for passenger even after clocking off
​
3
Average
9
2022-12-11
17:15 NL BB
No mention
​
2022-12-17
17:30 NL MB
No mention
​
2022-12-18
17:30 NL MB
Aslak from Boreal was nice and drove smoothly. We could turn off all lights outside the bus, but after a looong delay, so not so easy to be reactive and take pictures, right off the bus. And it’s pretty much always cold inside the bus as the back is not separated from the guests seats. The guests ventilation was also blowing cold air and when I mentionned it to Aslak, he just said that it was the same last night and no one complained. I had a knowing glance with one of the guest, and we let it go.
​
2022-12-19
17:30 NL MB
No log
​
2022-12-22
17:15 NL BB
Aslak is an interesting guy with a few red flags about him. Smooth driving all night, but later in the night, he started off jokingly saying he won't stop again, but he became more serious as time went on, and I feel that if we did have reports of stronger lights on the way back, he genuinely wouldn't have stopped the bus. He was already reluctant to stop before Kilpisjärvi on the way back. He wasn't paying much attention to the door through the night, and guests would knock on the door to be let in and he seemed to ignore it for a second, quite a few occasions I had to go over and press the button, even though he was sat in the drivers seat. On the way back, he was loudly discussing how much he hates Russians for a minute, before I managed to move the subject on. Closer to Tromsø he was discussing a bridge being built, and suddenly came out with a very anti-immigrant sentiment which I did not appreciate.
​
2022-12-28
17:30 NL MB
Aslak is a very nice and kind driver, even though he didn't help much, but he was a great addition to my tour.
​
2022-12-29
17:30 NL MB
Aslak told me in the bus that he had been chatting with Ragnar and you guys saw something… I told him to not say it too loud and I don’t think anyone heard it, but it could’ve been bad if anyone had heard.
​
2023-01-25
17:15 NL BB
Great driving, no issues
​
2023-02-20
17:30 NL MB
did not mention
​
2.67
Average
5
2023-01-03
17:30 NL MB
The driver Björn was very nice and helpful.
​
2023-01-05
17:30 NL MB
Bjørn was very nice and helpful (although might have been a bit interested. He invited me out for a coffee or a movie a couple times..)Only real problem was the insanely slow driving. All night long between 35 and 45km/h :flushed:
​
2023-01-06
17:30 NL MB
Bjørn drives slow. Almost all the time 10-20km below the speed limit.
​
2023-01-09
09:45 BB
no log
​
2023-01-10
08:30 Fjords MB
no log
Boreal's bus wasn't cleaned. Trash, used tissues in the nets, losts of gravel on the floor. Spent 10' vacuuming it before the tour.
​
Average
2
2023-02-13
17:15 NL BB
She is amazing, very experienced (she used to guide NL tours, and now has been driving trucks, BBs and MBs for 7 years!) and knows all the spots in the region. Safe driving, great talks, she keeps an eye on Whatsapp Guides group too.. she is perfect!
​
2023-03-04
17:15 NL BB
Carolina was great. Fantastic driver and great to chat to.
​
3
Average
1
2023-02-14
17:15 NL BB
Christian is a good driver, very cooperative and good to chat to. Sometimes a little fast over the bumps but for the most part good driving the whole night
​
3
Average
1
2023-01-01
17:15 NL BB
Dag was great. He’s a very competent driver and he didn’t create any trouble. He knew all the buttons and handled things with ease.
​
​
Average
1
2023-01-06
17:15 NL BB
Bus arrived late for meeting point as driver (Daniel) was apparently not aware that he needed to be at Grønnegata 65
frozen toilet that was not informed beforehand
​
Average
25
2022-12-16
17:30 NL MB
No log
​
2022-12-18
17:15 NL BB
No mention
​
2022-12-24
17:30 NL MB
No mention
​
2022-12-29
06:30 Snow BB
Eugene from Boreal is a quiet guy and did a good job driving smoothly.
​
2022-12-30
17:30 NL MB
It’s not fun to work with Eugen. He is making clear in front of guests that he does not like to do this job, he had better life in Bergen. In the middle of my presentation he is interrupting me loudly, asking aggressively if I’m done, because he gets dizzy from the lights inside of the bus. I just overall have the feeling that he doesn’t care about the guests or the tour at all.
​
2022-12-31
17:30 NL MB
No log
​
2023-01-04
17:30 NL MB
Driver was late
Vehicle needs a serious deep clean.
2023-01-05
17:30 NL MB
no log
​
2023-01-09
08:30 Fjords MB
no log
​
2023-01-11
08:30 Fjords MB
Eugen smokes a lot and doesn’t really join the group
​
2023-01-26
17:30 NL MB
Eugen was great! However a bit upset at the end because we were late. He told me he had to be back at the office (saying goodbye) at 3:30, otherwise he’s gotta explain why he was late, and he absolutely hates doing that. According to that, we were 20 min late.
​
2023-01-27
17:15 NL BB
no log
​
2023-01-28
17:30 NL MB
​
No driver yet
2023-02-03
08:30 Fjords MB
no log
​
2023-02-07
17:30 NL MB
Eugene is helpful and a good driver.
​
2023-02-16
17:30 NL MB
Eugen is great
No lights inside when the door is closed. So presentation in the dark, while driving. Pretty imposible to connect or captivate people’s attention. Might have been sleeping already, I couldn’t even tell.
Couldn’t find where to plug in the mic, so no mic
:woman-shrugging:
⁠
⁠
The gps was repeating the same sentence, every few minutes, for the whoooole drive back. I saw Eugen, surely annoyed, try everything to turn it off. In vain. We managed to lower the volume though.
2023-02-17
17:15 NL BB
Was willing to help all the time
​
2023-02-18
17:30 NL MB
Eugen is helpful and nice
​
2023-02-24
17:15 NL BB
A great experienced driver and man. Focus and easy to work with.
​
2023-02-28
17:15 NL BB
Driver was professional and bus was clean
​
2023-03-17
17:15 NL BB
Did not help much apart from driving
​
2023-03-18
17:15 NL BB
Eugene was great and no problems with the bus.
​
2023-03-19
17:15 NL BB
Eugene was a fun and happy driver on his last shift of the season with us!
​
2023-03-23
17:15 NL BB
Eugene was amazing, willing to help and atentive all the time. He is a good profesional driver.
​
2023-03-26
17:15 NL BB
Eugen was great.
​
3.05
Average
7
2023-01-21
17:15 NL BB
Frode was nice, good driver for the most part, made one very questionable overtake maneuver during a bend on the way home. Big, big language barrier, as he spoke no English.
Bit of an issue heating the back of the bus as cold air seemed to be blowing in from vents, and the language barrier made this hard to resolve. The way to fix this seemed to be to crank up the heating in front and let it passively reach the rest of the bus.
2023-01-23
17:15 NL BB
Our driver, Frode, is a nice guy and great driver.He hardly speaks any English, so could be difficult to communicate if none of the (assistant) guides speak Norwegian/Swedish. ​- He hit the bus mirror when overpassing another bus stopped to assist a car ditched on the side. We heard many guests gasping (surprise effect).
​
2023-01-24
17:30 NL MB
Frode is nice, but the language barrier makes it difficult sometimes. He doesn’t offer to help with anything else than driving
​
2023-01-27
17:30 NL MB
no log
​
2023-02-15
17:30 NL MB
Frode is smiling and lovely but barely speaks english so super hard to communicate and it might not look very professional. Driving was fine. Stopped the bus without informing in advance so to pee along the road, was awkward as guests were puzzled with sudden stop.
​
2023-02-16
17:30 NL MB
Frode was great
​
2023-02-17
17:30 NL MB
Doesn’t help at all. Smokes too much even in the van while coughing endlessly. Does not know how to navigate around town. He even hit a speed bump so hard that everything went flying.
Bus does not have lights when door is closed once again. The lack of lights made it difficult for our guide to wake the guests up when it is time for drop-off.
3
Average
7
2022-12-09
17:15 NL BB
Geir, from Boreal, drives fast but stable. He has 35 years of experience driving and he is friendly and connected with some guests outside for a little bit.
​
2022-12-22
06:30 Snow BB
Geir was great, smooth driver, very helpful with drytech and logistics. Super nice guy,would love to work with him again!
​
2023-02-21
17:15 NL BB
Geir was super professional, nice to talk with and the bus was clean. A pity that it was his last shift
48 seater arrived instead of 55 seater and we had to hire an extra driver and vehicle to accommodate extra passengers who did not have a seat.
2023-02-26
06:30 Snow BB
Geir is awesome. Very kind, friendly, good with people and a great driver.
​
2023-03-04
06:30 Snow BB
no log about driver
​
2023-03-24
17:15 NL BB
Geir was great.
​
2023-03-25
17:15 NL BB
Did not mention
​
3.57
Average
15
2022-12-10
17:30 NL MB
I got help from Greger to suit people up, everyone went for the suits.
​
2022-12-14
17:15 NL BB
Greger's driving was a bit jerky and we could notice that he didn't know the bus very well, as it was a bit chaotic every time we wanted to change the lights inside the bus. The temperature of the bus in general was good, but we had problems because the front part of the bus was very hot due to the heating to avoid the humidity of the windshield.
​
2022-12-18
06:30 Snow BB
No log
CL requests switch to Snowmobile
2022-12-19
17:30 NL MB
No log
​
2022-12-20
17:15 NL BB
It was my first time working with Greger from Boreal, and I didn't feel safe at 2 separate points tonight. First was when we were on the way to Grunnfjord, as I asked him to turn the high beams off so I could see the sky more clearly. He had already done this a few times, but this time he turned off all the lights and we were driving blind for a couple of seconds, resulting in a few audible gasps from the back. The second was worse, during the drive back. His phone rang and he swiped it away, and I thought he was declining, however he then took his hand off the wheel and attention away from the road to grab his headphones, all while we were approaching a curve at speed. He quickly darted back to the wheel and gained control again, but it was a worrying moment, and at this point I was genuinely scared, but I don't think any guests noticed this time. A few times when I came to the bus to check on guests or get equipment he was sleeping, and I had to wake him to get equipment out. He's a very nice guy, but the above points overshadowed that.
​
2022-12-23
17:15 NL BB
No mention
​
2022-12-30
17:15 NL BB
Greger was driving good and he was helpful and kind.
​
2023-01-03
17:15 NL BB
Greger was great tonight. Super kind, great driving.
​
2023-01-09
17:30 NL MB
no log
​
2023-02-07
17:15 NL BB
did not mention
Bus toilet was very dirty, Jonas cleaned it up
2023-02-16
08:30 Fjords MB
did not mention
​
2023-02-21
06:30 Snow BB
Greger lit the fire for the guides
​
2023-03-02
17:15 NL BB
Greger was wonderful, even set up a camping table for our team’s cafe Aurora.
​
2023-03-08
08:30 Fjords MB
Greger was awesome. Arrived early, had lots of good chat and positivity
The bus, though, looked a bit worn out
2023-03-23
06:30 Snow BB
Did not mention
​
2.83
Average
2
2022-12-30
08:30 Fjords MB
Ivar from Boreal was friendly and when he was focusing on driving his driving was good but he was not made for multi-tasking and clearly didn't know the bus at all.
Boreal bus (AS41455) was embarrassing. A very squeaky right suspension that was constantly cracking while driving. There was cracks and holes in the upholstery of the seats and in the rear seats one of the seatbelts didn't retract.
2023-02-23
06:30 Snow BB
no log about driver
​
3
Average
1
2022-12-22
17:30 NL MB
The driver Jan was nice and drove well.
​
4
Average
2
2023-02-15
17:15 NL BB
Jon was a nice driver but seemed very uninterested in trying to fix problems, palming any off any (such as the toilet overflowing, he didn't even attempt to fix it and so we just had to lock the toilet for the remainder) with the excuse of him not having driven the bus before.
The bus we had was not ready for the chase at all. (Reg: DR68632) Full of rubbish and evidently toilet tank nearly full.
Drivers 'not having driven this bus' before, and problems arising from this, is a theme recently, and I think we should push with Boreal to make sure that drivers know/are trained in the bus they're driving, at least the basics.
2023-02-18
17:15 NL BB
Driver did not help with cleaning even after arriving with such a dirty bus, simply mentioned that there was no time because there was an excursion right before.
Found a lot of rubbish at check-in, obviously not cleaned. Driver mentioned toilet onboard can only be flushed when engine is on, very puzzling.
3
Average
1
2023-02-19
08:30 Fjords MB
He came at 7am but was sleeping in the bus at 8am. Driver had a flight to catch and told our guide that tour had to be ended early. He also drove a MB for the first time, hence hitting every bump on the way there. He did not speed but his lack of knowledge of the roads made the trip feel very unsafe. He wasn’t happy that food was provided for him.
​
3
Average
13
2023-01-18
17:15 NL BB
Knut is a nice guy and cautious, safe driver, didn't speak much with him due to a language barrier however
He gave all the guests a Boreal reflector and said they could all keep it. I'd be happy to work with him again.
2023-01-29
17:30 NL MB
Knut didn't offer to help and I didn't ask, so not sure if he would be willing to do it. He drove well. He's living and working in Bergen and came to Tromsø for a short time to help Boreal. I wouldn't mind working with him again. I believe he understands English, but he said he prefers Swedish, so we stuck to Swedish/Norwegian.
​
2023-02-04
17:30 NL MB
Knut doesn't speak any English and refuses to. I had difficulty explaining certain things and tried explaining in English but he didn't seem to want to understand. He didn't help with loading or anything during the tour,ad a small argument with Knut because he at first refused to drive to a private address because it's passed 3am but when I explained it's really close he agreed
White boreal MB was dirty. Some rubbish around the seats which I cleaned up before pickup. Found a glove that I gave to Knut. Hairs on the seats and lots of stains
2023-02-05
17:15 NL BB
no log
boreal sent a MB instead of a BB
2023-02-14
17:30 NL MB
Knut was very nice and the driving was very smooth.
To change to BB or order new BB The lights were not working inside of the bus, only when the door was open. That made a wierd atmosphere when I made the presentation. The door was even a bigger problem. It wasn’t closing properly. There was a descent gap between the door and the frame, which gave us a very loud noise for the whole trip and it was absolutely obvious that something is not ok with the vehicle.
2023-02-15
17:30 NL MB
did not mention
​
2023-02-20
17:15 NL BB
Knut drove well and carefuly. No complains.
Bus was in good condition.
2023-03-01
17:15 NL BB
Knut was great. Not much of a talker but did as we requested and drove safely and smoothly.
​
2023-03-09
17:15 NL BB
Our driver Knut was amazing, he helped a lot and made our job easier by being a bit flexible with where to stop
​
2023-03-13
17:15 NL BB
Knut drives well but doesn't go the extra mile. Also does not speak English very well
​
2023-03-14
17:15 NL BB
Knut was a professional driver.
Bus was good too
2023-03-28
17:15 NL BB
Knut did it great, is nice to work with him.
​
2023-03-29
17:15 NL BB
Did not mention
​
3
Average
1
2023-02-04
17:15 NL BB
he smoked a lot, including lighting up in/very close to the bus, he used his phone whilst driving and talked constantly on his phone seemingly running his own business.
​
3
Average
1
2023-01-04
17:15 NL BB
no log
​
​
Average
1
2023-02-21
17:30 NL MB
Good driver
Hard bus to work with. No microphone, no lights when the door is closed. The lack of lights makes it uncomfortable for guests to find their stuff as well. The lack of guide seat is also problematic, making our guide job extremely hard as they will be kneeling on the dashboard to see something.
3
Average
6
2023-01-23
08:30 Fjords BB
Marzena is a very competent driver and a good person to work with.
Can we have a 20-seater?
2023-01-24
08:30 Fjords MB
no log
​
2023-02-22
17:30 NL MB
Marzena is a good driver, nice and friendly with guests.
Driver was locked out of her Minibus which is parked at Strandvegen. Showed up without Minibus. At 18:40, Thomas, Veronica, all guests and the rest of the team are still on standby waiting for the vehicle. 18:41, David ran into Marzena somehow and she said it’s not possible to get into the Minibus. Absolutely no update from Boreal regarding the situation. MB arrived at 18:45. Packed by Thomas & Veronica
2023-02-23
17:15 NL BB
Marzena is easy to work with, awesome driver, great personality! We would love to have her working with us more. :)
​
2023-02-24
17:15 NL BB
Driver was very good
​
2023-03-17
08:30 Fjords MB
Marzena drove well and was helpful.
​
3
Average
1
2022-12-12
08:30 Fjords MB
Maya was great though and made all the difference, good driver, helpful, friendly and talking to the guests in a smooth and professional way.
Wrong vehicle. Arrived with BB and met us with dirty MB at last hotel where we switched. Driver Maya was good driver, helpful, friendly and talked to guests in a smooth professional way.
5
Average
2
2022-11-11
17:15 NL BB
Needed to switch drivers at 1AM because our driver Morten would have had too long hours on his driving card otherwise. I don’t think the guests minded this.
Had to send own driver due to Morton having too long hours on his driving card. Agreed on a later discount
2022-12-26
08:30 Fjords MB
No log
Late by more than 30 minutes and arrived with 12 seater MB instead of 16. Have to use our own MB
3
Average
1
2022-12-19
17:15 NL BB
No mention
​
3
Average
16
2022-12-20
17:15 NL BB
Pawel, the driver join to the fire and showed his own pictures of strong NL to the guest while we were having a challenging night. Other than that drive was smooth and comfortable and he was helpful.
Same day request
2022-12-21
17:30 NL MB
No mention
BB confirmed. Request change back to MB
2022-12-24
17:15 NL BB
Pawel from Boreal is fantastic. Super chatty, amazingly smooth driver, and eager to learn how to be a good tour driver, asked for my feedback at the end. I hope to work with him again!
​
2022-12-31
17:15 NL BB
Pawel was fantastic again, helpful and chatty and as eager to see lights as we were!
​
2023-01-02
17:30 NL MB
Pawel was great. He understands our needs and tries his best to meet them (parking, door, lights, etc.). He also acknowledges that those MBs aren’t good for NL chases.
​
2023-01-12
17:15 NL BB
Pawel from Boreal was late, but we managed to be at the terminal on time and the guests didn't notice the delay.After drop off Pawel drove our guests who were from the cruise ship to CK Breivika. They were very thankful for that.
​
2023-01-25
17:30 NL MB
no log at all
​
2023-01-26
17:30 NL MB
Pawel is nice and drives good. He doesn’t ‘see’ work when you don’t tell him exactly what to do. He likes talking. A lot. He sometimes thinks he knows better (for example with the heating and lights of the bus) and is not that easy to communicate with.
​
2023-02-13
17:30 NL MB
Pawel was great today, helpful and fantastic driving once again.
The new Boreal bus is OK. The interior is good, the space in the back is ample, but has no shelves, and so everything is piled on, resulting in it being a bit of a mess when you want one item out of the back. Drivers don’t seemed to be trained in this new bus before. Lack of a guide seat is inconvenient.
2023-03-15
17:15 NL BB
Pawel was fantastic as always
​
2023-03-17
17:15 NL BB
Pawel was great, amazing job.
​
2023-03-18
17:30 NL MB
No log about driver
​
2023-03-21
17:15 NL BB
Our driver Pavel is always of good company, chatting and he drove us safe despite difficult conditions on the journey
57 seater Pawel
2023-03-22
17:15 NL BB
Pawel, fantastic as always
57 Pawel
2023-03-24
08:30 Fjords MB
Driver Pawel was good, but seemed distracted driving at times, sometimes checking his phone. Did amazing job getting getting us out of the deep snow though.
​
2023-03-30
17:15 NL BB
Pawel was amazing. The conditions were hard and he did it really well.
​
3.08
Average
2
2022-12-20
06:30 Snow BB
Driver Per was extra work because he voiced unhappiness about his shift.
​
2022-12-27
17:30 NL MB
Had a great time with the guests but because of Per it’s not a TA night. Per: The man has a general spirit of being nice but he was tough to work around. He didn’t want to reverse to the parking for packing. His driving though town was very slow and insecure. During my introduction of the guests he quite awkwardly commented that he has lived in Rio. After my presentation I asked him to turn off the blue light and he accidentally opened the door as we drove 80 km/h on E8. He agreed to turning off the car for two shorter periods in the beginning of the night but then he had enough, didn’t want to get cold so he said there will be no more stopping of the engine. I offered a suit for him to stay warm but he didn’t want it. I talked to his boss and we agreed that next night he will have to be better dressed as we should be able to turn off the car for periods of the night. When he heard that 2x Chenghong live at penguin hotel he offered to drop them off there on the way to his garage, that was nice.
​
1
Average
11
2022-12-10
17:15 NL BB
No mention
​
2022-12-12
17:15 NL BB
No mention
Late. Arrived 17:22.
2022-12-16
17:15 NL BB
Ragnar drove well and safely, but told us that the blue lights inside could not be turned off while driving the bus, which we found strange. All the way back we had a beeping sound because the toilet tank was full.
CL requests switch to BB
2022-12-17
17:15 NL BB
No mention
CL requests switch to BB
2022-12-21
17:15 NL BB
During arrival at Sommarøy we were parking next to another BB, and when we were discussing this with Ragnar, he snapped at Meda, saying "I'm the driver and I know best, I will not have this discussion with you" in an angry tone, very much in front of the guests. I think he's a great driver and very safe, but this marred my opinion of him significantly.
​
2022-12-22
17:15 NL BB
Our driver Ragnar in the beginning was tough to work with, Dani had to sit down during his presentation otherwise he was not going to drive. Previously this was not an issue, during the tour the co-operation went smoothly and he was friendly and a good driver.
​
2022-12-25
17:15 NL BB
Ragnar was great today, smooth driving, no issues. Bus couldn't turn its light off so we duct taped them.
​
2022-12-26
17:15 NL BB
No mention
​
2022-12-27
17:15 NL BB
Some Borealis drivers are a mess. it is a lottery and the way they come in with their demands is both unprofessional and makes the tour harder to run. Ragnar is generally a nice guy, but he likes to start the tour with "let me explain what is allowed in my bus" attitude. He asked me to sit in the chair and have a seatbelt on all the time. So my presentation was awkward. But then I know, he is right, the law, the law. Then he also said that we can't use the front row, as he is afraid to get covid. I had to count the seats to figure that the bus had 57 seats. Take away the front row and we would be left with 53, which is exactly how many guests we had. So we had to convince him to let us use the seats, to which he agreed, but still wanted me to sit behind him. He ran the engine the whole night non stop. The guests came and complained that the bus in the back is a sauna. I had no comments, asked them to take the jackets off. Later, another Borealis BB pulled in. I spoke with the guide and we got nice separation. As we were about to make a fire, Ragnar came and said that another Borealis BB might come and that we should plan our night and fire so that there is space for them too. But then it might not show up, so he left it to us. I then decided to make a fire closer to our bus. Then the other driver came over as we were making a fire and called us idiots as we were making it too close to the entrance to the bus. I told him to mind his business, as he was rude. But then he went to our driver and made him concerned about the fire. Then Ragnar came and made an announcement how if the fire alarm goes off in the bus, we would have to kill the fire. Then the two started moving our boxes and people and they were getting ready to move the bus without letting us know. They turned it around and the entrance was exatcly the same distance to the fire. The wind was all over the place, so it did seem pointless. In my opinion the fire was far enough and the guests were blocking the smoke either way. I would have been happy to talk to my driver and come up with a solution, but at that point it was just annoying. The other driver was staying in our bus for most of the evening chatting with Ragnar. I hope I never meet the guy on one of my tours.
​
2022-12-29
17:15 NL BB
Right before departure, Ragnar told us he wouldn't go anywhere other than Breivikeidet or Skibotn, despite the team's plan to go to the coast. This didn't seem to be based on the actual forecast, which showed N Ringva as less windy than Breivikeidet, and chatting to him later it seems he was basing this off experience in these areas rather than the forecast. Despite Breivikeidet working well, I still don't like how this went down. The driver should be aware that we wouldn't go anywhere that would risk safety, and the fact that the driver can overrule a decision made by the team and enforce limitations on us, based seemingly on anecdotal experience, doesn't sit right with me. We ran a real risk tonight of being the only team to not see something based on going the opposite direction, and I don't think getting lucky with gaps changed that. I think it was also made 'worse' by Ragnar mentioning at the end that he was chatting to Aslak (Michiel's driver) and Aslak told him they hadn't seen anything, so Ragnar was then going 'you should always listen to me' etc etc, essentially 'I told you so'. “I second the last part and think this is beyond acceptable to have a driver that makes us dance to his tune with no logic.” - Marius
​
2023-01-04
17:15 NL BB
no log
​
2.11
Average
2
2023-03-09
06:30 Snow BB
Roar (the driver) was a bit special. When we met him, he was a bit upset he needed to be so early just for packing and then waiting for the guests to arrive. We explained him that sometimes guests arrive earlier and we need him to be at the time we ask. At the end of the day, he drove well and was quite friendly
​
2023-03-22
08:30 Fjords MB
Roar drove well and was nice. Was a bit upset when we ended later than his supposed finished time
Not confirmed as of 19 March according to Boreal Ops
3
Average
17
2023-01-26
17:15 NL BB
Åge does not want anyone to use the toilets while bus is in motion, which is understandable. However, in a case as tonight where time is of the essence due to unpredictable weather, not being able to use the toilets for 3-hours drive could be difficult for some guests
​
2023-01-27
17:15 NL BB
Åge is a great and experienced driver! He got a bit annoyed when we left so late from our last stop, BP NKB, as his normal shift should have ended at 03:15. We weren't aware of this. Something to bring up with his boss and all of us, just so we know if we are OK to occasionally get back that late.
​
2023-01-28
17:15 NL BB
no log
​
2023-01-29
17:15 NL BB
no log
​
2023-02-01
17:15 NL BB
Åge was great
​
2023-02-02
17:15 NL BB
no log
​
2023-02-06
17:15 NL BB
Åge is a great driver, but his attitude for long drives (especially to Finland) is quite frustrating. He gives this vibe of not wanting to drive far as he thinks it doesn't make sense. He went to empty the toilet tank straight on the carpark, and said that bathroom was full when they were on their way back (even after emptying the tank)
​
2023-02-09
17:15 NL BB
did not mention
​
2023-02-10
17:15 NL BB
did not mention
​
2023-02-14
17:15 NL BB
Satisfied with driver
​
2023-02-16
17:15 NL BB
Age was particularly awesome tonight, smooth driving and even offered water to one of the guests.
​
2023-02-17
17:15 NL BB
​
​
2023-02-18
17:15 NL BB
Driving was great, made it as smooth as possible despite the terrible conditions
​
2023-02-19
17:15 NL BB
Åge drove smoothly. It was helpful that he knew the roads well so we knew beforehand we couldn’t take Rundhaug bridge.
​
2023-02-20
17:15 NL BB
did not mention
​
2023-02-23
17:15 NL BB
Åge was great today, but he again stated very clearly that he 'finishes at 3am', and later in the night was asking when we were leaving and that we had to leave at a certain time to be back for 3am.
​
2023-02-25
17:15 NL BB
Age was pretty upset with us, will not be working with us anymore
​
3
Average
1
2023-01-07
17:30 NL MB
no log
​
​
Average
2
2023-02-16
06:30 Snow BB
Steve was a supportive driver
Tour started late but mistake on our part
2023-02-25
17:30 NL MB
Steve is really great. Smiling, easy going and helpful, he is lovely. However doesn’t know the roads or hotels in the city center, so pick up can be a bit trickier as well if too many locations.
16 seater is too squeezy, it was difficult to arrange the boxes, causing a lot of sound throughout the trip, making it uncomfortable for back seat passengers
3
Average
5
2022-12-23
17:30 NL MB
Boreal driver, Stig was nice, careful and proactive The drive back was a bit long due to snow, wind, ice on wipers and snow plows. The Boreal Lofoten MB has a lot more room in the back and large top compartments, which make packing a lot easier and neater.
​
2022-12-24
17:30 NL MB
No mention
​
2022-12-25
17:30 NL MB
No log
​
2022-12-26
17:30 NL MB
Driver Stig from Boreal was great, would happily work with him again.
​
2022-12-28
17:30 NL MB
Driver Stig from Boreal was great and bus was perfect.
​
4.2
Average
1
2022-12-28
08:30 Fjords MB
Today Boreal sent Stole to drive for us. Honestly, he was one of the best drivers I've had from Boreal. Stole was helpful, kind, understanding and a good and safe driver. However, the vehicle could have been a bit more tidy. There were lots of stuff in the overhead compartments which we didn't need - thermal suit, bright yellow jacket, a big tripod, bags, etc. It was a bit tricky for the guests to fit their belogings up there.
​
5
Average
5
2023-02-16
17:15 NL BB
Tor is a nice guy, very good driving. He is attentive and willing to help us.
​
2023-02-19
17:15 NL BB
Tor is AWESOME! It is so easy to work with him, communication is fluid and he helps in every way he can to ensure a great service. Very good and smooth driving too. We would love to work with him as much as we can!!
Changed from MB to BB on 18 Feb. Driver to be confirmed on 19 Feb because previously assigned driver is ill
2023-02-21
17:30 NL MB
Tor is a great driver and very nice person. I loved to work with him.
Confirm that it must be MB, not BB
2023-02-23
17:30 NL MB
Tor is great and has a can do attitude
Minor inconveniences with the bus are:
can’t turn off the front lights when bus is on.
None of the seat belts retract fully which looks a bit sloppy.
The space in the back is a bit small even though the over head compartment is nice and big and can hold all the suits.
2023-03-16
17:15 NL BB
Tor was great
​
3
Average
1
2023-01-01
08:30 Fjords MB
great driver from Boreal (Trond)
​
​
Average
2
2022-12-25
17:30 NL MB
Viktor and I went the extra mile and unloaded their tone of luggages from the bus + brought them to the hotel reception while they were checking in
​
2023-02-07
17:15 NL BB
Driver was enthusiastic in mitigating the poor situation caused by delay, fantastic driving, will want to work with him again
1 hour and 10 minutes late. First bus that arrived with Viktor was a 44 seater that was in pretty bad condition. Rubbish in the seats and it had viking signs in it, so it looked like it had just come from a Viking cruise tour. Green exterior, no Boreal branding. 50-seater was still missing at 18:25.
3.5
Average
1
2022-12-31
17:30 NL MB
The driver Vladimir was nice and drove well. He helped loading the bus a bit as well.
​
​
Average
2
2023-03-07
17:15 NL BB
Wojciech drove very smooth and well. Even he helped us carrying some things. Great guy and driver.
​
2023-03-20
17:15 NL BB
Wojchiech is a stellar driver - very friendly, helpful, fantastic and professional driver. Happy to work with him anytime!
Dreilich 3412 57 seater
3
Average
3
2023-02-01
08:30 Fjords MB
nolog
​
2023-02-13
17:30 NL MB
did not mention
​
2023-02-15
08:30 Fjords MB
Drove too fast even after reminding him not to
​
3
Average
9
2022-12-20
17:30 NL MB
No mention
​
2022-12-24
17:15 NL BB
No log
​
2022-12-27
17:30 NL MB
Boreal driver Zibi was great, no complaints there. But the MB was problematic. The lights only turn off when the engine is off and the vehicle is locked. So that means that you can't really have the MB standing nearby keeping warm for guests to return to as they please. When we arrived at the parking, our MB really interfered with Alex in BB and Marieke in MB's photos and we couldn't really do anything about it until we were all out of the bus and ready to go to our camp spot. Then Zibi drove 2 minutes away from us down the road when we're stopped so that he could keep the van warm and not create artificial light. When 2 guests wanted to get back on the bus I had to call Zibi to come back and then leave the parking again with the guests, whilst we continued at our camp spot. It didn't make a huge impact this evening and no-one in the group seemed to mind, but it could be problematic on a very cold night, where you need to keep the van warm and nearby.
​
2022-12-28
17:15 NL BB
Zibi from Boreal was a bit quircky, he sat in the guides seat with his feet in the air most of the night watching stuff on his phone on speaker. I don't think it affected the guests much though. He was also quite particular about a place to turn the bus around and drove by really large areas where any other driver would have turned around. He was quite defensive about that when I asked at certain points if we could turn around here so I just let him do his thing. Didn't affect the tour much. Overall he drove well.
​
2023-01-01
17:30 NL MB
The driver Zibby was nice and drove well. He helped loading the bus a bit as well. A good guy!
​
2023-01-03
17:30 NL MB
Zibi is a very nice person
The bus he came with was dirty, I found quite a lot of trash in it and it smelled like a garbage bin! On the top, a very strong rusty sound came from the front right suspension through the whole drive, wich gave an unsafe feeling to everyone on the icy roads.
2023-01-04
17:30 NL MB
Zibi was strange
Boreal bus was clearly not cleaned after today's fjords.
2023-01-08
17:30 NL MB
no log
​
2023-03-27
17:15 NL BB
Was not driving safely as he had both his hands off the steering wheel at one point of time while taking off his jacket. He was even using his phone while driving. Moreover, when they met a MB on the way, the driver of the MB was also a Boreal driver (Marzena). Marzena asked Zibi if it was ok for his guest to use BB’s toilet and ZIbi agreed without consulting guides.Did not feel right.
​
3
Average
5
2022-12-17
06:30 Snow MB
Since my driver from Boreal didn't know how to stir drytech and I didn't trust him to do it by himself, I stirred all of them in the guide dressing room while the guests got changed and went to the bus where they had lunch on the drive back. The driver was a smooth and fast though!
Black MB confirmed by Åge on 16 Dec
2023-01-08
17:30 NL MB
no log
​
2023-01-08
08:30 Fjords MB
​
tour cancelled. Asked for credit note.
2023-01-25
08:30 Fjords MB
​
​
2023-03-08
17:15 NL BB
​
​
3.33
Average
3.01
Average
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