Sr Product Designer — Customer Experience

👋🏻 Greetings
Hi there! My name is and I’m Product Design Manager in the Application group at . I’ve written this text to give you more context about this position, with a personal touch.

I’m looking for a Senior Product Designer for our customer experience track — more details are below.

If it already sounds awesome to you, feel free to apply for this position using the form at the bottom of . I’ll be happy to continue our conversation in person.

🐼 PandaDoc: Who we are
is an all-in-one document workflow automation platform that helps 27,000-plus customers create, manage, and sign digital documents. You can find further details about our history

It’s worth mentioning that we have in funding over five rounds, which speaks for itself — our business is on fire.

And here are some points that show how cool PandaDoc is as a place to work:

Our Product Design team consists of 15 designers and one copywriter who could become your work-family. Here we all are:

Deep teamwork during Design Crit session

About our CX track
Our CX track’s goal is to drive NPS and MRR retention through quicker feature adoption and higher satisfaction. In simple terms, we’re trying to help users get more out of PandaDoc and learn to love our product.

Your future team
Our Product Design team is growing rapidly! Here’s an overview of the CX team you’d work with day to day.

Product Managers
Sergey Keller – Senior Product Manager. |
Eugenia Brown – Junior Product Manager. |
Vitalii Mostovyk – Junior Product Manager. |

Product Designers
Alex Gheorghiev – Product Designer. |
Add your name? :) You can apply

🦄 A few words about yourself
So what exactly makes you an ideal candidate for this role?

You’ll have an outstanding product portfolio consisting of product design work. You’ll be an active thinker ready and able to defend your point of view, clearly communicate your position, and find the best solution with your teammates. You’ll have successful experience leading a small team, and you’ll be able to do it again with our growing team.

If you’d like to take a closer look at what we expect from a Senior Product Designer, you can refer to our in-house skill matrix

What will you do in this role?
Create and improve simple, efficient flows for PandaDoc users
Work closely with your team to define tasks, scope, and look and feel
Adopt a customer-centric approach to the whole track
Work with our localization teams to make your designs even better

More about you
You have a strong product portfolio
You’re capable of dealing effectively with ambiguity and changes in priorities

What will be a plus for you?
You’re good in research and analytics
You’re experienced as UX designer
You’re experienced as a team leader

🛠 Which tools do we use?
Figma for crafting and storing our design component library
Coda for our internal kitchen: processes, checklists, playbooks, etc.
Slack and Zoom for communication
Miro for collaboration
Zeroheight for design documentation
Amplitude, Uservoice, Fullstory, and more for listening to our users
And anything else you think would prove valuable for us — we’re always happy to test

😍 Interested? Here are next steps
Prepare your CV/résumé and portfolio. Once you’re ready to apply, . We'll then go through a few additional steps to make sure we’re a good match for each other:
You’ll interview with a member of our recruiting team
You’ll then interview with me
Finally, you’ll interview with Product Designers and Product Managers

🧐 Got any questions?
If something is still unclear or you’d like ask questions about this position, feel free to drop me a message at or .

Looking forward to hearing from you...
Best regards,

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