Section 1: Emotional Interpretation and Strategy
Case 1
Answer
Derek is in an uncertain emotional state. The time delay in response causes a change in his behavior. I will choose a reassuring tone, and I’m doing this so that he feels more confident in me while staying calm during our conversation. Hey Derek, I’m sorry I fell asleep while we were chatting😢. I didn’t mean to go silent on you, my body just shut down unexpectedly. I honestly enjoy our conversation and didn’t want to leave things hanging. How are you doing today?😊 One thing to avoid is not keeping his messages pending, to avoid making excuses after.
Case 2
Answer
He feels abandoned or ignored, and the cues are from his sarcastic messages referring to the fact that I’m talking to others. The change in his tone is triggered because he has been spending but feels ignored. It’s risky because he is likely to leave or stop spending, then I will offer him a VIP spot to have his messages as a top priority. I will adopt a calm and loving tone because I don’t want to love a high-value fan who spends. Ouch 😅 I caught the sarcasm, and honestly, I deserve that. I didn’t mean to make you feel ignored. It wasn’t intentional at all. I value our connection ❤, I hate for you to think otherwise. How are you doing, though? Talk to me🙄. What I would avoid saying is “I’ve been busy, okay” without empathy.
Case 3
Answer
Yes, I will offer him a discount. This is because I can still retain the actual rate even with the discount. Since he isn’t aware of the actual price, I will present a high value first and then offer a discount, bringing it down to the intended price. That way, he still feels like he’s getting a good deal. I don’t usually do this, but this is a one-time thing because I value our connection. Video call costs $1200, but since I’m offering you a discount, I will give you $1000. Turning down his request will be a damaging response, cause he will feel like you don’t care or appreciate them.
Case 4
Answer
He is using manipulative tactics because he is trying to make me send content for free without paying. It’s very important because they will get to know what ought to be done and not to be done, especially when it comes to buying PPV and tipping. I truly appreciate your love and care; it means a lot to me. I care about you, too, and I’d love us to grow even closer. But I’d value it even more if you could start supporting my art here. That’s one of the main reasons I’m on this platform, and having your support would really mean a lot😍❤. The worst reply will be using a harsh tone to force him to spend or support.
Case 5
Answer
Leon is expressing his frustration because his custom hasn’t been delivered to him yet. I would stay calm instead of mirroring his tone because it helps de-escalate tension, and keep the focus on solving the issue, and not making it worse. A confident and assuring tone or structure. Hey Leon, I totally understand your frustration😥, and I appreciate your patience. I haven’t forgotten about you, and I am working to make sure what you get is worth the rate. Thank you for bearing with me, it means a lot.💕 A defensive tone and the lack of empathy will escalate the situation.
Section 2: Operational Scenarios
Challenge Set 1: Qualification and Fan Filtering
Answer A
I recognize such a fan as a time waster, so I will put him on the time waster list, while prioritizing others who are buying and willing to buy. Meanwhile, I will respond to every time he compliments me.
Challenge Set 2: Handling Disengaged Fans
Answer B
I will check the online fans and message them directly by calling out their names
Challenge Set 3: Emotional Boundary Setting
Answer A
You have no idea how much it means to me. Feeling understood is rare, and I don’t take that lightly. Maybe there’s something special here. I feel the connection, too. Let’s just see where this leads. I’m not rushing anything, but I do enjoy having you around.
