San Francisco State University - B.A. Political Science-(2016-2020)
First-Generation College Graduate 👨🎓
D1-AA Rugby Player 🏉
President of Philosophers Club 🤔
Uber, Ritual.co, Setter
Uber, Operations & Growth (2016-2018)
UberRetail: Activated 1k+ Uber Drivers via in-person sales → guided prospective partners throughout the whole onboarding cycle from s/u→ background check→ in-person visit → first trip
UberInnovation: Provided digital support to Uber Partners ( P2P & Eats) across various markets in Greenlight Hubs through UberKiosk. Networking + Collaborating with in-person experts to scale out Kiosk project. (Las Vegas, Chicago, Los Angeles)
UberInnovation: Contributing on actions which resulted in a(CSAT) jump from 81 percent to 90 percent; and Net Promoter Score (NPS) jump from 61 to 93. Actions included creating + A|B testing post-visit surveys, conducting in-person interviews, and applying constructive feedback to hardware.
Ritual.co, Operations (2018-2020)
Managed and determined 75+ Merchant-Partner's needs by observing consumers behavior, collecting feedback, analyzing data, and creating on/offline strategies to increase order volume by 33%. Strategies included ‘highlighting’ merchant-partners, in-web order buttons, and ‘first-time’ perks.
Analyzed operational performance in target zones to identify pain points and execute actionable solutions to increase NPS from 60 to 85. Solutions included ‘first-time order’ surveys, id’ing + applying ‘winning’ strategies, and merchant collaboration. ( take care of your lowest performers)
Helped expand SF Market w/in different geo’s of city through Field/ Outbound Sales (from 75 to 125 merchants). Helped launch/onboard Oakland and San Jose Markets in the Bay Area (both from 0 to 15 respectively)
Setter acq. by Thumbtack, Business Operations + Partnerships (2020-2020)
Led and trained 10 person Philippines-based client support team to execute processes that improved response times by prioritizing methods of communication and prompting while creating the strategy to do-so.
Owned product workstream to mitigate insurance claims post-home consultation through smart home products, including identifying products for sale, developing product content, training home consultants on product knowledge.
Signed 4 product partners to develop the company's first e-commerce websites + Sold ~$250,000 in home projects within first month, surpassing monthly target by 46%.