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RAT Operations Scorecard
Total Rebookings by CSR
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CSR
Total Rebooks
Total Deals
Rebook Percent
Synchronized on
CSR
Total Rebooks
Total Deals
Rebook Percent
Synchronized on
Brooke
188
272
66.20%
4/18/2025, 11:28 AM
Stephanie
154
303
49.04%
4/18/2025, 11:28 AM
Lorraine
129
201
61.00%
4/18/2025, 11:28 AM
Adria
115
181
65.00%
4/18/2025, 11:28 AM
There are no rows in this table
Max
586
Sum
4
Count
Rebooking Metrics by CSR
CSR
Total Rebooks
Total Deals
Rebook Percent
CSR
Total Rebooks
Total Deals
Rebook Percent
Brooke
188
272
66.20%
Stephanie
154
303
49.04%
Lorraine
129
201
61.00%
Adria
115
181
65.00%
There are no rows in this table
January NPS Score
NPS
Count
Promoter count
Detractor count
NPS
Count
Promoter count
Detractor count
87
60
53
1
There are no rows in this table
January Opportunity to Customer by CSR
CSR
Total deals
Total deal counted
Total lost counted
Total lost
Raised over $250
Opp to cust
CSR
Total deals
Total deal counted
Total lost counted
Total lost
Raised over $250
Opp to cust
Adria
46
45
4
6
38
84.4
Brooke
92
81
13
23
68
84.0
Stephanie
145
135
35
45
96
71.1
Lorraine
36
29
11
18
15
51.7
There are no rows in this table
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