Welcome

Welcome to Crisis at Christmas 2023! Thank you for your continued support in this project, especially during these troubled times when our Guests need us more than ever.

NOTE: This helpdesk is for London volunteers only. For regional volunteers outside of London, please contact your Volunteer Coordinator.

Getting Started

Once you've received your crisis.christmas account activation, follow

the guide here⁠

to activate your account.

No email? Contact

it-helpdesk@crisis.christmas⁠

or ask your team leader for more information.

Before Your First Shift

Here are a few things you should read before starting your first shift:

⁠

How to use Microsoft Teams⁠

, our collaboration platform

⁠

Review IT Security guidelines⁠

⁠

Already have a work / school email on your browser? See

how to create Browser Profiles here⁠

⁠

How to Get Help

There are several ways to reach out to us:

Via email: Our email is

it-helpdesk@crisis.christmas⁠

- a ticket will be automatically created with us

Via the IT Helpdesk channel on the C@C Team (London Volunteers only) - Got a quick question around Teams, Outlook or on-site equipment? You can ask them here; if further action is needed we will redirect you to our Helpdesk.

Click here⁠

to access it on Teams.

Via phone: 03455 274 747 Phone lines are open at these times: Monday 11th December 2023 to Tuesday 19th December 2023: from 10am to 6pm Wednesday 20th December 2023 to Thursday 4th January 2024: from 9am to 7:30pm Friday 5th January 2024 to Friday 19th December 2023: from 10am to 6pm Outside of these hours if you have an urgent issue at your Centre affecting more than 1/3 of your devices, please call the same number and you will be able to speak to our on-call volunteer.

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