What kind of wifi network do they have? WPA2 or open network
Wifi credentials
Do we need to bring wifi backhaul?
Will they require hotspots
Device Preparation (Danilo)
Provision 1 device and send to customer to confirm wifi works
Align on goal and instructions to customers
Provision devices with Wifi Credential
Today: use multi-device provisioning script. Make sure it’s the script that provision devices in parallel. Talk to zhiquan for the latest script and test on mac
Package the device
Client Set Up (Danilo/Client)
Set up client account on the mobile app
Can be done by us or the client can do it themselves
We would need their email address and add their address manually into Stripe with the right quantity
On Site installation (Client)
Device room assignment
Log in to the app
Room assignment instructions
Turn off device ble after successful assignment to room (per device).
Install device on the wall
Ongoing Account Management (Maranda)
Make sure all devices are online and properly setup for the client after installation
Monitor device connection daily
Reach out to engineering and product if needed
Communicate with customers
Monitor for incidents
Reach out to engineering and product if needed
Communicate with customers
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