Know Your Flow: Operations Outline & Flow Charts

Creating organizational execellence through efficiency and autonomy

Course Overview

💫 Purpose

The purpose of this exercise is to ensure that all major value-driving activities, their contributors, and the resources necessary are clearly defined and documented in a way that empowers organizational autonomy as much as possible. We will have a clear, chronological outline of how the value proposition is delivered, broken down by person, activities, and medium. This will begin an operations manual that will empower an organization to operate efficiently and autonomously.

⛳️ Objective

To outline all major activities which contribute to the delivery of an organization’s value proposition. Each activity should identify the “whos,” “whats,” and “wheres” of the specific activity.

🎯 Goals

Develop operational outline

Understand key people, resources and activties

Create user guide for workforce independence

🛶 Activities

Put in a general flow chart the chronological steps of the process.

Complete a PAR (Personel, Activities, and Resources) table for each activity.

Complete the Ops Guideline document for the specific process.

📊 Metrics

A visual document outlining the workflow of operations at a macro level.

A visual matrix represents each process’s participants, activities, and resources.

An operations guideline document for that particular process.

🔓 Empowerments

Increased efficiencies in operations

Defined roles and responsibilities

Foundation for operations manual

🛠 Resources

The Course Overview provides details on the overall purpose, objective and goals of the exercise. It provides a clear road map of activities and deliverables as well as resources you may need during or after the exercise.

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Course Activity

1. Pre Course Survey

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2. Course Activity & Worksheet

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3. Post Course Survey

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The Course Activity section provides access to the course videos, forms and surveys. There are three parts to complete. Take your time, be thorough and you will produce amazing work. Once you have completed the course you will receive a formatted copy of your responses.

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