Definitions

Thesys uses specific terms to describe its features and functionality. Here's a list of key definitions to help you understand and navigate the platform:

Canvas

The playground where you design your agent by adding, organizing, and connecting queries and responses to create conversational flows.

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Side Editing Panel

When you select the elements on the canvas, a panel on the right side of the screen appears. This panel allows you to customize the selected element's properties, styles, and settings.

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Query / User Query

A user input or message that the agent is designed to respond to. Queries are the starting points for creating flows and dictate how the agent interacts with users.

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Response

The agent's reply to a query. Responses can include text, images, buttons, and other components that form the building blocks of your conversational flows.

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Flow

Flows are a sequence of connected queries and responses that represent a complete conversational path. They structure the interaction between the user and the agent.

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Trigger

A specific condition or action that activates a response or flow. For example:

Fallback Trigger: Handling scenarios where the user doesn't interact within a specific time frame or enters unrecognized input.

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Template

Pre-designed response or block layouts that you can use to save time and maintain consistency.

Prototype Mode

A feature that allows you to test and preview your agent's flows quickly. You can prototype the entire agent or specific flows to ensure they work as expected.