A flow in Thesys represents a sequence of queries and their corresponding responses. Flows allow you to design conversational journeys, guiding users step-by-step through a dynamic and interactive experience.
What Is a Flow?
A flow is essentially a structured series of:
Queries: Questions or prompts from users. Responses: The agent's replies to these queries. By linking these elements together, you create a seamless conversational path.
How to Create a Flow
There are two primary ways to build a flow in Thesys:
Stitching Pre-Created Queries and Responses
If you already have queries and responses designed, connect them
Drag the + button next to the query header. Drag the connector and connect it to the response. Repeat this process to link more queries and responses. Composing on the Go
For a more organic approach, create queries and responses as you design the flow:
Start with a query on the canvas. Click the + button to add a new response. Compose the response (using templates, AI, or manual input). Continue this process to build the flow step-by-step.