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Cafe Front of House Role

Last edited 457 days ago by Matthew Poh.

Job Summary

The Front Of House/Server at “The Caffeine Experience” plays a crucial role in providing quality customer service while supporting the social enterprise's mission of helping ex-offenders reintegrate into society. This position involves serving food and beverages, interacting with customers, and fostering a positive environment for both employees and patrons.

Job Description

Greet customers in a friendly and welcoming manner

Take customer orders accurately and efficiently

Serve food and beverages promptly and courteously

Ensure cleanliness and tidiness of the dining area

Handle customer inquiries and resolve complaints effectively

Uphold company policies and procedures

Work collaboratively with kitchen staff to ensure smooth operations

Follow health and safety guidelines at all times

Assist in training and mentoring ex-offender employees

Job Responsibilities

Provide exceptional customer service to create a positive dining experience

Maintain a professional and respectful demeanor towards all customers and colleagues

Demonstrate strong communication skills to effectively interact with diverse individuals

Uphold the values and mission of "The Caffeine Experience" in supporting ex-offenders

Handle cash transactions accurately and responsibly

Collaborate with team members to ensure efficient service delivery

Participate in ongoing training and development programs

Contribute to a positive work environment that encourages growth and learning

Daily Task List

Set up the dining area before opening, ensuring tables are clean and supplies are stocked

Greet customers as they enter the establishment and guide them to their seats

Take customer orders promptly and accurately, making note of any special requests

Communicate orders to the kitchen staff and ensure timely delivery of food and beverages

Check in with customers during their meal to ensure satisfaction and address any concerns

Process payments and handle cash transactions securely

Assist in cleaning and closing duties at the end of the day

Engage with ex-offender employees to provide support and guidance in their professional development.

Provide additional training opportunities for ex-offender employees to enhance their skills and career prospects

Implement a mentorship program pairing ex-offender employees with experienced staff members

Encourage open communication and feedback between ex-offender employees and management

Navigation

Cafe Assistant Manager

Cafe Coffee Barista

Cafe Kitchen Chef

Cafe Front Service

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