Skip to content
TCE WIKI Hub
TCE Wiki Main Page
Share
Explore

Cafe Assistant Manager

The Assistant Manager at The Caffeine Experience plays a crucial role in supporting the social enterprise's mission of providing jobs for ex-offenders and helping them reintegrate into society.
Matthew Poh
Last edited 390 days ago by Matthew Poh.

Job Summary

The Assistant Manager at The Caffeine Experience plays a crucial role in supporting the social enterprise's mission of providing jobs for ex-offenders and helping them reintegrate into society. This role involves overseeing daily operations, managing a team, and ensuring high-quality service while fostering a supportive environment for personal growth and skill development.

Job Description

As an Assistant Manager, you will work closely with the General Manager to ensure the smooth functioning of the cafe. Your responsibilities will include staff supervision, customer service, inventory management, and maintaining a positive work environment for ex-offenders. You will also be involved in training and mentoring employees, facilitating skill development programs, and promoting a culture of inclusivity and support.

Job Responsibilities

Supervise and coordinate daily operations to meet customer service standards
Manage and motivate a diverse team of employees, including ex-offenders
Assist in recruiting, training, and evaluating staff members
Maintain inventory levels and order supplies as needed
Ensure compliance with health and safety regulations and company policies
Develop and implement strategies to enhance customer satisfaction and loyalty
Collaborate with the management team to achieve business goals and social impact objectives
Provide guidance and support to employees in overcoming challenges and developing new skills
Foster a positive work environment that promotes personal growth and teamwork

Daily Job Task List

Open and close the cafe, ensuring all tasks are completed accurately and on time
Supervise staff during shifts, providing guidance and support as needed
Monitor inventory levels and place orders for supplies
Handle customer inquiries and resolve any issues or complaints
Conduct training sessions for new employees and ongoing skill development programs
Collaborate with the General Manager on strategic planning and goal setting
Participate in team meetings and contribute ideas for improving operations and customer experience
Implement new marketing strategies to attract more customers
Develop a customer loyalty program to increase retention
Coordinate with local vendors for fresh and unique product offerings

Navigation

Cafe Assistant Manager
Cafe Coffee Barista
Cafe Kitchen Chef
Cafe Front Service
⁠
⁠


Job Summary
Job Description
Job Responsibilities
Daily Job Task List
Navigation
Want to print your doc?
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.