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Nerima's Portfolio

Contact Information

Email:
terrynerima@gmail.com
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Website:
https://nerima.webflow.io/
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Summary

I am a dedicated and personable Technical Support Specialist with a strong background in front-end web development. My passion lies in providing exceptional customer service and technical support to ensure that every customer has a positive experience. With expertise in WordPress, HTML, CSS3, and Bootstrap, I am skilled at troubleshooting and finding creative solutions to meet customer needs. I believe in the power of effective communication, attention to detail, and problem-solving to build lasting relationships with customers. My goal is to deliver high-quality assistance and leave a smile on every customer's face.

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WORK EXPERIENCE


Front-End WordPress Developer & Technical Support Specialist

Eat Creative Africa, South Africa (Remote)

South Africa (Remote)
(October 2020 - current)
Develop and maintain WordPress websites, ensuring responsive and user-friendly designs.
Provide friendly and professional customer support, assisting clients with technical issues and inquiries.
Troubleshoot and resolve front-end web development issues promptly to ensure client satisfaction.
Collaborate with the development team to enhance website functionality and optimize performance.
Communicate effectively with clients to understand their requirements and provide tailored solutions.
Deliver training sessions to clients on website management and best practices.

Webflow Developer

Punch, Remote

December 2021 - August 2022
Developed websites using Webflow, creating visually appealing and functional designs.
Collaborated with the design team to implement custom features and animations.
Conducted quality assurance testing to ensure optimal performance and responsiveness.
Assisted in customer support, addressing technical issues and providing guidance.

Front-End WordPress Developer

Brand2D, Nairobi, Kenya

September 2017 - August 2019
Created WordPress sites and implemented responsive designs.
Collaborated with clients to understand their vision and translated it into effective website solutions.
Optimized websites for speed and performance, utilizing HTML, CSS, and Bootstrap.
Conducted website maintenance and provided ongoing customer support.

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EDUCATION

Diploma in Front-End Web Development

Nairobits School of Design, Nairobi, Kenya
January 2017 - August 2017

Certificate in Creative ICT and Internet Research

Nairobits School of Design, Nairobi, Kenya
June 2016 - December 2016
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EXTRA CURRICULAR ACTIVITIES

Workaway Volunteer

Tanzania, Arusha Victory School
Built school website and provided customer support

Workaway Volunteer

Malawi, Funky Cichlid
Provided customer support and updated website

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SKILLS

Attention to detail
Problem-solving
Technical troubleshooting
Effective communication
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