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CSAT survey for Phycobloom - Ian
How strongly do you agree with the following statements on a scale of 1-7 where 7=strongly agree and 1=strong disagree.
Please note that the technology is currently at an early stage, with a Technology Readiness Level of ~6 on the .
Introduction to Apoha (prior to demo)
1. Based on my interactions with Apoha team, I had a good understand what Apoha’s technology is
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0Please elaborate ________________________________
2. I had a good understanding of how Apoha’s technology can benefit my company
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3. It was clear to me what Apoha is offering to me as a service
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Sample Prep and Labelling
4. It was clear to me how samples are to be prepared and sent
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5. It was clear to me what information Apoha needs about the samples in order to conduct the experiment well
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6. I am satisfied with the process of sending samples to Apoha
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Running
7. I am satisfied with the timeframe in which I received results
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8. I am satisfied with the communication through the process of receiving and running samples
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Data Results
9. The results were easy for me to comprehend with the explanation given by Apoha
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Please explain ________________________________
10. There results contained the information I was hoping for (please explain)
Please explain ________________________________
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11. I was satisfied with the different data visualisations available to view my results (please explain)
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Please explain ________________________________
Value over alternatives
12. Compared to other characterisation / analysis techniques I found that Apoha’s data insights are unique
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13. Compared to other common life science instruments such as <> I found that Apoha’s data insights are better (i.e. provide more value to me) - please explain what value you got from the data
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Please explain _________________________________________________________
14. Based on what I observe, I agree that Apoha’s technology, once ready, will bring a significant change to the way I do things. (pls explain what it might change and by how much)
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Please explain _________________________________________________________
Overall CSAT
How satisfied were you with what Apoha’s delivered overall, on a scale of 1-7, where 7=extremely satisfied and 1=extremely dissatisfied. Please explain why.
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Please explain _________________________________________________________
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