🌟 Purpose of the Interview
The goal of the interview is not to confirm what’s already on the resume — it’s to test for:
Communication skills (especially in English). Cultural fit (warm, reliable, guest-first mindset). Problem-solving ability (can they think beyond a script?). Professionalism (showing up on time, prepared, respectful). ✅ Interview Setup
Tool: Zoom or Google Meet (video ON). Time: 20–30 minutes (max). Prep: Have their resume, video intro notes, and any test task results handy. Mindset: You’re interviewing for a team member, not a freelancer. 📝 Interview Questions
1. Icebreaker & Background
“Tell me a little about yourself and your past experience.” “Have you ever worked in hospitality, customer service, or STRs?” “Why do you want this role?” 2. Communication & English Skills
“Pretend I’m a guest asking: ‘What time is check-in?’ How would you reply?” “How would you explain our Wi-Fi instructions to a guest with no tech experience?” 3. STR-Specific Situations (Problem-Solving)
“A guest messages that they can’t get into the unit at midnight. What’s your first step?” “A vendor says they can’t complete a work order until next week, but the issue is urgent. How would you handle this?” 4. Work Habits & Availability
“What does a reliable work schedule look like for you?” “Do you have backup internet/power if something goes down?” “Are you comfortable working [X time zone hours]?” 5. Tools & Tech
“Have you used PMS systems (like Hostaway, Hostfully, or Guesty) before?” “Do you have experience with tools like Slack, Asana, Trello, Operto?” 6. Personality & Fit
“How do you prefer to receive feedback?” “Tell me about a time you handled a difficult customer — what did you do?” 🚩 Red Flags During Interviews
Weak or broken English (not suitable for guest messaging). Low energy / monotone → not warm or approachable. Blames past employers / negative attitude. Vague answers to scenario questions. Poor technical setup (mic quality, constant lag). ⭐ Green Flags During Interviews
Speaks clearly and warmly (sounds guest-friendly). Gives structured answers (not one-word responses). Shows problem-solving mindset (doesn’t just say “I don’t know”). Understands the role requires consistency and responsibility. Expresses desire for long-term partnership, not short-term gig. Next Step (Hire/Test/Reject)
Interviewing Overview
