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How to Onboard in 7 Days
Onboarding Tracker
Day
Focus Area
Training Activity
Task Assigned
Deliverable
Status
Notes & Feedback
1
Welcome & Setup
Intro call + tool access
Log into PMS, Slack, Operto
Confirmed access
2
Guest Messaging
Review SOP + roleplay
Reply to 3 messages
Message drafts submitted
3
Work Orders & Tasks
Review SOP
Approve 1 sample WO
Status updated
4
Daily Check-in Process
PMS dashboard training
Create Daily Report
Report submitted
5
Reviews
SOP + practice
Draft 3 replies
Replies approved
6
Independent Test Day
Mock shift
Handle tasks solo
End-of-day report
7
Feedback & Next Steps
1-on-1 review
SOP updates
Confirm readiness
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