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Mallorca: Ahoy, October 11-15, 2021
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FAQ

What happens after we make the payment?

Once we receive your payment, you'll receive an automated email confirmation. This is the start of our automated onboarding email funnel, which is designed to guide you through all the steps of retreat planning.

What should we do first?

Get acquainted with your dashboard. This is the place where you'll find all relevant information on your retreat - addresses, WiFi codes, activity choices, sightseeing suggestions and much more. It is the go-to resource for all things retreat-related.

I'm anxious to get the ball rolling on our retreat planning, how do I get in touch?

The best way to start planning is to consult your dashboard. You'll find many activity suggestions and details related to your retreat. In the meantime, we will be sending you automated onboarding emails with relevant information at the time you need it.

What is the most important information I need from my team?

Make sure that everyone's passport expiry dates are no closer than 3 months out. If you're planning on booking team building activities, you might want to consult with the group or read through our recommendations to pick the ones that suit you best. And if you're planning on booking any meals for your group, make sure to collect any dietary preferences/requirements asap.

How do I get around to planning our group schedule?

Each group/retreat is different but we always recommend focusing on your retreat goal. If you're looking to build connections, it's a good option to leave plenty of time for informal bonding. If you're developing a new feature/organizing a hackathon, make sure to carve out plenty of uninterrupted work blocks. Check out this
on our best practices when developing a schedule.

Until when do we have to decide on team building activities?

We have a 2-week cutoff date for booking team building activities. This means all your activities need to be chosen and locked in 2 weeks before the retreat start date. For any requests submitted after this date, we can't guarantee availability (but we can try to make them happen).

Any logistics tips?

Again, we'll direct you to check out your dashboard. You'll find most of the location-specific logistics information there (public transport, ATM situation, credit card acceptance, weather forecast, etc). Share these with your team for ease of planning/packing. If you've booked airport transfers through us, make sure to collect everyone's flight information on time, so we can make arrangements.

I'd like to have a call with my retreat planner to discuss our retreat details, is that possible?

Since we're big on standardizing and optimizing our processes, we have two tiers of Retreat Planning - Standard and Premium.

Our standard retreat planning service includes:
Dedicated retreat planner working behind the scenes to help book extra add-ons (airport transfers, team building activities and restaurants)
Simplified communication & invoicing between you and local vendors
A dedicated online Dashboard with all the info for your retreat, easily accessible by all retreat participants
Local suggestions & tips for sightseeing/food/drinks
Automated onboarding emails to guide you through the retreat planning process
Online support during your retreat in case of unexpected challenges

If however, you feel like you need additional support, you can always book our Premium Retreat Planning service which includes the following:
Scouting and designing custom-experiences/team activities - if you want to venture beyond the standard offer, we can help design tailored experiences
Concierge service - handling stuff like delivering packages to the retreat location, helping out with any special set-up of the workspace for your workshops/events
Booking additional services like flights, individual transfers, extra nights for participants (outside of the duration of the retreat), etc
Help with designing/arranging customized swag for your team

What if I need to get in touch with someone in case of emergency?

If you have questions that are not answered through your Dashboard/onboarding emails, you can always reach out to our team via support@thesurfoffice.com. Your dashboard also includes a list of
on the ground (accommodation, workspace, etc).

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