Tasks and descriptions

The purpose of CODA is to optimize the weekly distribution of our employees across the different types of tasks indicated below. In addition, CODA will introduce a unified format to track daily performance and directly link it to quarterly reviews.

Tasks description
0
System
1st position :
Morning: Full pending + Evaluate
Evening: Full accepted + Warnings
Emails
1st position:
Assigned Emails
Upcoming 48 hrs tickets
Calls
Incoming calls
Outbound calls
Assigned Tickets
Chats
Incoming chats
Assigned emails
Partner communication
Night-shift
1st position:
Emails
Seoadmin
Non Operational
Supervisor
Shadowing
Work on Project

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