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Services Support
Customer Education
Table
Name
Column 2
Column 3
Notes
1
Account Creation
Open
2
Account Update
Open
3
Account Consolidation
Open
4
Account Takeover
Open
5
Account Closure
Open
There are no rows in this table
Table 3
Name
Column 2
Column 3
Notes
1
Open
2
Open
3
Open
There are no rows in this table
Order-Processing Issues
Name
Column 2
Column 3
Notes
1
Payment Error
I reviewed your concern and found that you were unable to place an order on our shopping platforms. Usually, this happens either when information from your account, payment, shipping, and items are incorrect or if there is an issue with our online shopping platforms. In most cases, performing basic troubleshooting steps like logging out and logging back in to your account, clearing the cache and data of the mobile app for Android devices, offloading and reloading the mobile app for iOS devices, uninstalling and reinstalling the mobile app from the app store, or even trying to do it using a mobile or web browser can help us resolve this issue. In times where the issue is coming from your account, payment, or shipping information, we encourage you to have it rechecked and confirm that it is accurate. Since you were unable to place an order, we need your help in submitting a screenshot of the issue from your Ulta Beauty app and a photo of the issue from the web browser. This way, we can check what action is needed for you to regain your capability of placing orders back on our shopping platforms. We are looking forward to receiving your response.
I reviewed your concern and found that you were unable to place an order on our shopping platforms. Usually, this happens either when information from your account, payment, shipping, and items are incorrect or if there is an issue with our online shopping platforms. In most cases, performing basic troubleshooting steps like logging out and logging back into your account, clearing the cache and data of the mobile app for Android devices, offloading and reloading the mobile app for iOS devices, uninstalling and reinstalling the mobile app from the app store, or even trying to do it using a mobile or web browser can help us resolve this issue. In times when the issue is coming from your account, payment, or shipping information, we encourage you to have it rechecked and confirm that it is accurate.
Open
2
Processing Error
Open
3
Shipment Error
Open
4
Fraud Chargeback
I reviewed your concern and found that you were unable to place an order on our shopping platforms. Based on our internal team's investigation, we found that a charge dispute was brought to our attention related to your previous order, M129030593, which was placed on 03/31 for USD 115.74. This means this transaction impacted how you can place your orders from us. As a result, we will no longer be able to accommodate your online order requests from our website or mobile app. As a result, we encourage you instead to visit the nearest Ulta Beauty stores so they can assist you with the products you wish to purchase. We hope this information helps.
I reviewed your concern and found that you were unable to place an order on our shopping platforms. Usually, this happens either when information from your account, payment, shipping, and items are incorrect or if there is an issue with our online shopping platforms. In most cases, performing basic troubleshooting steps like logging out and logging back into your account, clearing the cache and data of the mobile app for Android devices, offloading and reloading the mobile app for iOS devices, uninstalling and reinstalling the mobile app from the app store, or even trying to do it using a mobile or web browser can help us resolve this issue. In times when the issue is coming from your account, payment, or shipping information, we encourage you to have it rechecked and confirm that it is accurate.
Based on our internal team's investigation, we found that you will need to review your billing information since it was the issue when you attempted to place an order. Please ensure that your complete physical address, including the apartment or unit number, is included, if applicable, and remove any special characters to ensure that your order request will go through. If the issue persists, you are encouraged to submit a screenshot of the issue from your Ulta Beauty app and a photo of the issue from the web browser. This way, we can check what action is needed for you to regain your capability of placing orders back on our shopping platforms. We are looking forward to receiving your response.
Open
5
Open
There are no rows in this table
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